Technical Support Officer

Are you a highly skilled HVAC professional with a passion for troubleshooting & top-tier customer service? Sydney based role in an Aust owned Company."One team" that lives by the principles of continuous improvement & innovationOpportunity for growth and professional developmentDynamic and collaborative work environment - amazing cultureWho are ActronAir: ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy. We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it. About the role: Reporting to the Technical Support Manager , you will be the main point of call within our national technical support team for resolving and troubleshooting issues.This is a fantastic opportunity to bring your technical expertise into a dynamic, office-based role where you can make a real impact on our valued dealers and customers across the nation.Your Critical Responsibilities Will Include:Providing swift technical support to a broad range of valued dealers and customers nationally.Handling trade and consumer technical support for systems including Ducted, Package, High Wall, Multi Room, VRF, and control systems.Delivering technical/service support over the phone, via email, or in person.Conducting hands-on product inspections and fault diagnosis as required, and assisting ActronAir technicians.Actively sharing knowledge and issues within the team to ensure constant upskilling.Keeping managers informed of re-occurring issues/faults and ensuring all corrective action is captured in the quality management systemWhat you will need to be successful in this role: Essential Qualifications & Experience:A Certificate 3 in Electro technology Refrigeration & Air Conditioning is a mustExperience working in the HVAC industry (hands-on or office-based).A sound understanding/working knowledge of WH&S regulations and quality systems.Key Skills & Attributes:Strong communication skills (written & verbal) and a professional business manner.Excellent customer service and problem-solving skills.Highly effective planning, organisation, and prioritising skills.Ability to work both independently and collaboratively, demonstrating initiative.An intermediate knowledge of Microsoft Word, Excel, and PowerPoint.A positive attitude and a commitment to teamwork.Working at ActronAir, you will gain access to a wide range of benefits including:Discounts on our products for you and your familyA focus on wellbeing through our Employee Assistance Program and Wellbeing AppAn inclusive and accessible working environmentOur Recognition Program and AppCountless opportunities to grow your career.ActronAir embraces inclusivity and opportunity for all and encourages all suitably qualified applicants to apply. If you're not afraid to grow and learn and are passionate about working for a company who values its employees, is fun, adaptable and always open to new ideas, then apply now! For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.