Technical Support & Onboarding

About the Role:We are looking for a passionate Technical Support & Onboarding Specialist to join our growing SaaS company that helps healthy meal subscription restaurants automate their operations through a complete digital platform — including a mobile app, website, and subscription management system.In this role, you will be the main point of contact for our clients. You will guide new customers through onboarding, provide technical and operational support, and ensure that each client is getting the maximum value from our platform.Your goal is simple: help our customers succeed using our software.ResponsibilitiesManage the onboarding process for new clients — from setup to successful launch.Provide technical support and resolve client issues via chat, email, or calls.Build and maintain strong relationships with customers to ensure satisfaction and long-term retention.Educate clients on new features, best practices, and system updates.Record and follow up on customer inquiries, ensuring timely and complete resolutions.Collaborate with the product and technical teams to report bugs, suggest improvements, and enhance user experience.Collect and analyze client feedback to identify opportunities for growth and improvement.Qualifications0-2 years of experience in Technical Support, or SaaS Onboarding.Strong communication and problem-solving skills.Ability to understand and explain technical concepts in a simple, clear way.Organized, patient, and customer-focused personality.Basic technical knowledge (web apps, mobile apps, and admin dashboards).Fluency in English (Arabic is a plus).Preferred Qualifications:Experience with restaurant tech, POS systems, or SaaS onboarding.Familiarity with CRM tools (e.g., HubSpot, Freshdesk, or Zendesk).Experience with productivity tools like Google Sheets, Notion, or Slack.Background in food-tech, hospitality, or B2B SaaS industries.