Technical Support Representative EMEA （Remote within）

We’re seeking a proactive and customer-driven Technical Support Representative (EMEA) to join our fully remote team. If you enjoy solving problems, guiding users through technical challenges, and delivering a smooth support experience, this role could be an excellent fit. You’ll be part of a growing team that values communication, ownership, and continuous improvement.What You’ll Do: 🔹 Provide technical assistance to customers across the EMEA region via email, chat, and live calls 🔹 Troubleshoot issues related to software, accounts, configurations, or product usage 🔹 Escalate complex technical concerns to engineering or product teams when needed 🔹 Document interactions, solutions, and troubleshooting steps in internal systems 🔹 Assist with onboarding and supporting new users by offering clear guidance 🔹 Collaborate with cross-functional teams to improve product stability and customer experience 🔹 Identify recurring issues and share insights that can help refine internal workflowsWhat You Bring: ✔ Strong communication skills and a customer-centric mindset ✔ Ability to understand, troubleshoot, and explain technical concepts clearly ✔ Experience working in support, help desk, or technical customer service roles ✔ Comfort working independently in a remote environment across EMEA time zones ✔ Problem-solving skills and the ability to stay calm under pressure ⭐ Experience with CRM, ticketing systems, or SaaS platforms is a plus ⭐ Familiarity with API basics, cloud tools, or web technologies is beneficialWhy This Role Is Worth Considering: 🌍 100% remote within the EMEA region ⏰ Flexible schedule aligning with EMEA support hours 📈 Career progression toward Senior Support, Support Operations, or Product Support 🤝 Supportive and collaborative international team 📚 Opportunities to expand your technical knowledge and product expertise 💼 Exposure to modern tools, workflows, and fast-growing tech environmentsThis position is ideal for someone who thrives in a dynamic environment where every interaction counts. You’ll be the first point of contact for customers, ensuring they feel supported and confident using the product. Your feedback will also play an important role in helping the team refine features, improve documentation, and elevate the overall user experience.If you’re someone who loves connecting with people, solving technical challenges, and contributing to a positive support culture, we’d be excited to hear from you.👉 Apply now to join us as a Technical Support Representative (EMEA) and help us deliver exceptional support across the region.#Hiring #TechnicalSupport #TechJobs #RemoteJobs #EMEA #SupportRepresentative #SaaS #CustomerSuccess #HelpDesk