Technical Support Representative II

Work Setup: Remote - PhilippinesType of Contract: Seasonal (3 months)Schedule: 10PM- 7AM MNL time (M-F) Candidates must be flexible with their shift schedule and work daysEquipment: BYOD (Bring-Your-Own Device)Start Date: November 3, 2025What does a day in the life of a Technical Support Representative II look like?First point of contact for users via phone, in person, or through the ticketing systemProvide Tier 1 hardware and software troubleshooting - Desktops, laptops, printers Provide Tier 1 Network troubleshooting for WAN and LAN connectivityProvide Root Cause Analysis for issues - could be learned Provide support for our Internal Application Stack as well as Office 365, Windows 10Active Directory *hard requirement user management (either in Azure, On-prem, 365), Exchange (either in Azure, On-prem, 365)Creation and maintenance of system documentation e.g. KB articles, user guides, and training materialsEscalate tickets that cannot be completed by the service desk to other groups or members of the ITDocument and follow internal processes and proceduresWhat are the required qualifications of a Technical Support Representative II?At least 1 year hardware and software troubleshooting - Desktops, laptops, printers, Network troubleshooting for WAN and LAN connectivity - Managed Service ProviderExposure using Remote Tools for troubleshootingPBX/GoToConnect knowledge *requiredBasic VPN troubleshooting knowledgeStrong communication skills, both verbal and writtenAdvanced technical troubleshooting knowledge in hardware, software, and/or systemsProficiency in using computer applications and softwareActive Directory *requiredPreferred Qualifications:Knowledge on ITSM Ticketing systems - can be learned (ChangeGear)Network Monitoring Tools - any type PowerShell - not requirement but a plusEasyVista Ninja Perks and Benefits*For Full-Time Employee Remote setupCompetitive compensationAdherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?Fast-track your application for the Technical Support Representative II role and dive straight into your next big opportunity, Access your Instant Interview here: https://alpharun.com/i/Fvq68TDKsPN3h8_XJrXhRDisclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.