Technical Support Representative_Relocated to Malaysia

Technical Support Representative – Networking & Web Technologies (Native Japanese)Location: KL SentralEmployment Type: Full-TimeWork Mode: [On-site] Working Hours: Regular Shift HoursIntake: 24th NovBudget: RM15,000Key Responsibilities✅ Provide technical support through phone, email, chat, or ticketing platforms✅ Troubleshoot issues related to networking, DNS, hosting, SSL, website connectivity, and web applications✅ Assist customers with server configuration, website setup, and basic backend settings✅ Diagnose and resolve issues related to firewalls, routing, ports, proxies, and connectivity✅ Support users with domain setup, DNS configuration, and email routing✅ Guide customers on website performance, caching, CDN, and security best practices✅ Collaborate with engineering teams to escalate and resolve advanced issues✅ Document solutions, FAQs, and troubleshooting procedures for knowledge base✅ Ensure high customer satisfaction and timely resolution of tickets✅ Follow SLAs, KPIs, and internal quality guidelinesRequired Skills & Qualifications🔹 Diploma/Degree in IT, Computer Science, Networking, or related field🔹 1–3 years of experience in technical support or IT helpdesk🔹 Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, HTTP/HTTPS)🔹 Experience troubleshooting web technologies (HTML, SSL, CMS basics, hosting environments)🔹 Familiarity with cPanel, Plesk, or similar hosting control panels🔹 Ability to read logs, analyze errors, and identify root causes🔹 Comfortable working with command-line tools (basic Linux/Windows commands)🔹 Excellent communication and customer-handling skills🔹 Ability to work under pressure and multitask in a fast-paced environmentGood to Have (Optional)⭐ Certifications: CCNA, CompTIA Network+, ITIL⭐ Experience supporting cloud hosting or SaaS platforms⭐ Knowledge of CDN, DNS management tools, or web security⭐ Basic scripting or automation skills