Technical Support Services Assistant-Open to Tier 1, 2 and 3 - External

Bonn, GermanyBe the First to ApplyJob InfoJob Identification 29425 Posting Date 10/24/2025, 12:37 PM Apply Before 11/08/2025, 04:59 AM Job Schedule Full time Locations Bonn, Germany Agency UN Volunteers Grade G5 Vacancy Type Fixed Term Practice Area Management Bureau UNV Contract Duration 1 Year with Possibility for extension Education & Work Experience Bachelor's Degree - 2 year(s) experience OR High School certificate- 5 year(s) experience Required Languages English and German Desired Languages Knowledge of another UN official language is an asset. Mobility required/no mobility no mobility required Job DescriptionPlease note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below.Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates).Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), Expert and Specialist UNVs with UNDP as their host entity and personnel on regular PSA contracts.Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates.BackgroundCommon Services at UN Bonn include the joint management of the premises space, central ICT infrastructures, and central services such as safety and security, mail logistics, system-wide surveys and host country liaison, as well as dedicated conference facilities. To manage the provision of these services is the function of the Common Services Section (CSS) as service provider to all resident agencies of UN Bonn. CSS is hosted institutionally under the framework of the United Nations Volunteers (UNV) Program.The Common Services Section (CSS) at the United Nations Campus in Bonn plays a crucial role in supporting 27 UN agencies through centralized services including facility management, ICT infrastructure, and conference services. A core priority of the Unit is the efficient coordination and operation of the UN Bonn campus, particularly in response to the growing demand for high-standard conference and meeting facilities. This includes managing an average of 150–170 events annually, equating to roughly 700 meeting days, with around 600 of those requiring technical support. In line with these operational demands, CSS continuously upgrades IT and conferencing technologies with support from the host government, while also ensuring safety, security, logistics, and connectivity across the campus.The work of positions within CSS, including the incumbent's role, is directly shaped by these priorities, particularly in managing video conferencing services, maintaining connectivity, and supporting ICT and telecommunications setups. These responsibilities are essential in sustaining the increased scale and complexity of conferencing activities, especially those involving external stakeholders. The incumbent is expected to deliver hands-on technical support, oversee key ICT and network systems, and contribute to the effective execution of large-scale, multi-agency events, demonstrating a direct link between the Unit’s strategic goals and the position’s expected outcomesUnder the overall supervision of the Team Leader, Common Services (CS), and the day-to-day supervision of the Administrative Associate, Conference Facilities, the Technical Support Services Assistant, provide logistical, technical and administrative support to the delivery of conference services and operations, and visualization of content and communication by CSS to UN agencies on matters of common concern. As applicable, he/she will also engage in technical assistance and campus expansion projects related to conference facilities.Position PurposeThe Technical Support Services Assistant provides logistical, technical, and administrative support for the operation and maintenance of the UN Bonn conference facilities, as well as information and communication support. The position supports the smooth delivery of meetings and events, assists with ICT and provides cross-functional support to other CS services when needed. The incumbent works under the supervision of the Administrative Associate, Technology and Conference Services, and in close coordination with other CS team members.Duties And ResponsibilitiesTechnical Support and Maintenance of Conference FacilitiesAssist with the daily operation, maintenance, and troubleshooting of conference rooms systems, and technologies.Support preventive maintenance and inspections of conference equipment and digital networks. Support the installation and configuration of ICT and AV equipment used in conference rooms.Maintain and operate the UN Bonn digital signage system which is used to display messages on information screens around the campus.Provide basic IT and conferencing support, ensuring readiness of rooms and systems.Assist with maintaining technical inventories, documentation, and service usage statistics.Draft standard communications and support documentation related to technical operations. Logistical and Administrative Support for Conference OperationsArrange room setup and readiness prior to events, including furniture arrangement and tech installation – this includes physical work and lifting of weightsProvide hands-on physical assistance during events to address logistical or technical issues.Support in coordination with external vendors in the supply of conference-related goods and services.Assist with installation of AV and ICT equipment in common facilities and monitor its proper functioning during conferences.Assist in the management of conference bookings and associated administrative follow-up.Maintain records of equipment, assets, and installations used in conference and ICT areas.Assist with invoices, cost tracking, and accounting of conference servicesSupport procurement processes related to conferencing and logistics Content and Information Services ManagementSupport maintenance and updating of the UN Bonn intranet with relevant UN Bonn content.Assist in management of content, updates, and operation of digital signage and wayfinding systems.Support content creation for UN Bonn conference facilities and CS areas.Support consistency in branding, content accuracy, and timeliness of signage displays.Maintain internal documentation related to the design, use, and inventory of digital communications assets.Cross-functional and Ad Hoc SupportLiaise and collaborate with other CS teams on infrastructure and maintenance projects.Support in emergency response or continuity efforts if required.Contribute to continuous improvement initiatives related to conference services and shared infrastructure.Support in other administrative tasks as required.CompetenciesCoreAchieve ResultsPlans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn ContinuouslyOpen minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with AgilityAdapts to change, constructively handles ambiguity/uncertainty, is flexible Act with DeterminationShows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and PartnerDemonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and InclusionAppreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies Data LiteracyUnderstand the potential as well as the limitations of using data driven innovation. Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision making or identify opportunities for further exploration.Documents and records managementOverall document (hard or electronic) management; registry and retention policy including storing and archiving.Building, Facilities & Office Space managementKnowledge and ability to facilitate the renovation and upgrade of offices including review of complex engineering/architectural drawings; negotiate technical agreements to ensure fully operational building infrastructure and services; design policy & procedure (POPP) for premises and facilities including space standards; manage premises and facilities; validate financial statement notes on leasehold data.Operations ManagementAbility to effectively plan, organise and oversee different parts of corporate operations, simultaneously and in an integrated way, in order to convert the organisation’s assets into the best results in the most efficient way.Knowledge of relevant concepts and mechanismsCustomer Satisfaction/Client ManagementAbility to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.Provide inputs to the development of customer service strategy.Look for ways to add value beyond clients' immediate requests.Ability to anticipate client's upcoming needs and concernsSystems ThinkingAbility to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the systemEducationRequired Skills and ExperienceSecondary education with training or certificate in the relevant field of logistics, audio visuals, media technology, design or ICT is required.University degree (Bachelor’s degree) in relevant field (logistics, audio visuals, media technology, design or ICT) is desirable, but is not a requirementExperienceA minimum of 5 years (with secondary education or relevant certificate) or 2 years (with bachelor’s degree) of experience conference and event support, OR technical/logistical operations, OR media technology/design.Experience in at least two of the following six areas is required:Proficiency in digital tools and platforms, including standard office applications (Microsoft office, email/calendar systems); Basic IT troubleshooting.Content Management Systems (CMS) such as Drupal; Digital signage systems and internal communications platforms.Experience with video editing and post-production tasks, including video editing software (Abode Photoshop, Illustrator) and Knowledge of picture editing tools.Experience with User Experience (UX) principles and design. Knowledge of audiovisual systems and equipment installationEvent and Conference organization and managementExperience in supporting conferences or events, including physically demanding manual setup and handling of conferencing equipment and furniture is an asset.Knowledge of UN Administrative rules, processes and procedures is an assetExperience in working in a multicultural and multilingual environment is an asset.Experience in Customer service is an asset.Experience in working with external service providers is an asset.Language RequirementsFluence in English and German is required.Knowledge of another UN official language is an asset.Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.DisclaimerOnly short-listed applicants will be contacted.The successful candidate will hold a UNDP letter of appointment.This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.Equal opportunityAs an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.Sexual harassment, exploitation, and abuse of authorityUNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.ProbationFor all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.Right to select multiple candidatesUNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.Scam alertUNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.Similar Jobs