Technical Support Specialist

Job Summary:Providing swift support assistance to all end users for the smooth business operations.Taking initiative for the enhancement and active participation in all assigned projectsDuties and ResponsibilitiesResponsive & effective helpdesk assistance & support for all end users IT related issues.Install, Configure and maintain information systems, networks and associated hardware & software, following technical specifications.Providing technical support on-site or via remote access systems.Knowledge of ITSM Application (Manage Engine, Service Desk, Zoho etc).Knowledge for devices of Switches, Access Point, IP Telephony, Printers, CCTV and Fingerprint.Responsible for deploying upcoming technologies as required and upgrading systems whenever required.Monitoring, Maintaining overall systems health, patch management.Network support by resolving technical problems related with LAN & WAN.Maintenance of End Users Equipements.Asset Management.Manage workstation inventory, system configurations, software installations & licensing compliance.Active participation in almost all assigned Projects of IT Dept.Periodic visits of warehouses & branch offices in order to check & measures to enhance system performance.EducationBachelor's degree in Computer ScienceExperienceFresh or 1-2 yLanguagesProficiency in EnglishCompetenciesAbility to learn quicklyStrong communication skillsTeam playerKnowledge of hardware and softwareOS installations and configuration and even other software e.g. Office etc.Basic networking concept