Technical Support Specialist

Company DescriptionAMCA is a consultancy firm based in Dubai, UAE, specializing in financial services and management consultancy. With over a decade of experience, AMCA is recognized as a leading provider of auditing and tax consultancy services in the region. The firm has built a strong reputation for delivering expert solutions that support client success. AMCA’s commitment to excellence has positioned it as a trusted partner for businesses seeking financial and management expertise.Role DescriptionThis is a full-time on-site role for a Technical Support Specialist based in Dubai. The Technical Support Specialist will be responsible for providing technical assistance, troubleshooting issues, and ensuring efficient customer support. Core responsibilities include resolving technical problems, maintaining customer satisfaction, and proactively addressing client queries related to services and systems. The role requires excellent analytical and problem-solving skills.Experience - 2plus yearsBudget - 3 to 3.5kQualificationsProficiency in Technical Support and TroubleshootingHands on experience in user support system.Strong Customer Support and Customer Satisfaction skillsExceptional Analytical Skills for problem resolutionStrong communication and interpersonal abilitiesAbility to work effectively in a team and under time constraintsRelevant certifications in technical or IT support are a plusBachelor’s degree in IT, Computer Science, or a related field is preferred