Technical Support Specialist

Utrecht, the Netherlands2700 – 4000Part- or Full-timeApply nowShare This PositionIn a nutshellAs a Technical Support Specialist at CostPerform, you’ll be the first line of help for finance teams that rely on our cost-management software for all technical troubleshooting and customer inquiries. You are someone who combines technical acumen with clear, friendly communication.What You’ll DoTriage & troubleshoot: Own the ticket queue (phone, email, web) and resolve issues spanning installation, configuration, and usage. Be the customer’s advocate: Capture reproducible bugs and feature requests, then collaborate with Engineering and Product to get them fixed or shipped. Documentation is key: Turning recurring questions into knowledge-base articles, or FAQ entries is a shortcut to success. We value results, not time spent. Where You Can GrowLearn to train the pros: Deliver remote onboarding sessions and occasional on-site workshops so controllers, financial planners and other end-users can get the best out of CostPerform. Keep the engine humming: Support internal IT (laptops, licences, basic network tasks) and help improve support processes. Grow Customer Success: At 32-40h per week there’s scope to pitch in on wider success initiatives, think usage analytics, NPS follow-ups, or marketing webinars.