Technical Support Specialist Japanaese speaker

We are #hiring #Japanese #TechnicalSupport*ROLE: Japanese - Technical Support📌Location: Kuala Lumpur, Malaysia.✅ Salary: RM 15,000✅ Language: Japanese✅ Education: Diploma and above holder ✅ Joining Date: ASAP✅ *Required Skill-set* : Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management ( Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM.✅ *Job responsibilities/Skill-set** Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management ( Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM* Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone* Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)* Self managing with the ability to problem solve with minimal supervision* Capability to absorb high volumes of information across multiple resources (technical documentation and product information without SSOT) .* Structured multitasking and prioritization skills to efficiently handle complex cases daily * Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues while leveraging engineering level troubleshooting tools.* Collaborative interpersonal skills with experience working in a cross-functional team environment * Multifaceted with the ability to thrive in a fast-paced environment while maintaining a high level of attention to detail on customer cases.* Agile with swift adaptation to constant product and process changes * Confident verbal and written communication skills; excellence in empathy and rapport building* Existing certifications for language and technical proficiency  * Diligence to follow processes, procedures and provide feedback for improvement opportunities* Previous background working in a support tiered model📩 Send your resume to adedelapo.adebayo@recruitifyhr.com or DM us directly to apply.