Technical Support Specialist

Job DescriptionAs a Technical Support Specialist within the CDO EICS Networks team, you play a crucial role in ensuring the reliability and performance of our global Wireless LAN and connectivity services. You will analyze and resolve complex network issues while providing 24/7 operational support, collaborating with cross-functional teams to drive incident resolution. Your expertise in WLAN design and advanced troubleshooting will be pivotal to our transition towards a hybrid network, enhancing our service delivery for IT Wireless network solutions.How You Will Contribute And What You Will LearnProvide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.Work in 24x7 rotating shift to provide operational support Analyze and resolve complex production network issues while ensuring reliable service operation for IT Wireless network services.Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.Identify root causes of network incidents and develop preventive actions while adhering to change management processes.Design and deploy wireless networks and authentication solutions, ensuring compliance with security best practices.Mentor junior team members while staying updated on industry trends in network security technologies.Drive results and foster a strong customer focus in a dynamic, global team environment.Key Skills And ExperienceYou have:Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 12+ years of experience in network services within complex environmentsDeep knowledge in WLAN design/configuration, specifically with Aruba Access Points and ControllersProficiency in authentication protocols like RADIUS, TACACS, and LDAPStrong problem-solving skills and attention to detailFamiliarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.)It would be nice if you also had:Relevant certifications (e.g., ACCP, ACMA, ACCX)Knowledge of scripting and automation tools for network managementExperience in configuration and management of Cisco ISEExpertise in handling complex routing in multi-vendor environmentsAbout UsAbout NokiaJoin us in creating the technology that helps the world act together.We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.Learn more about life at Nokia .About The Business GroupThe Strategy and Technology organization drives Nokia’s future innovation by identifying value-creation opportunities, setting a unified company vision, and developing coherent business, technology, and architecture strategies. It establishes a research foundation for new products and solutions while providing critical infrastructure to support secure and effective execution across all Nokia business units.Our recruitment processWe act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .About The TeamSome of our benefits:Flexible and hybrid working schemesA minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)Life insurance to all employees to provide peace of mind and financial securityWell-being programs to support your mental and physical healthOpportunities to join and receive support from Nokia Employee Resource Groups (NERGs)Employee Growth Solutions to support your personalized career & skills developmentDiverse pool of Coaches & Mentors to whom you have easy accessA learning environment which promotes personal growth and professional development - for your role and beyond