Technical Support Specialist

Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New RoleProviding high quality on-site/remote IT assistance to the global WBD userbase, including legacy Discovery and TVN staff. Supporting end users to provide a path to resolution for any queries they reach out about.What's in it for youcontract of employmenthybrid workbenefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Programfree access to the HBO Max platformwork-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinematraining and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club - the opportunity to develop your interests in thematic employee groups, online meetings with expertsCSR activities: volunteering, ecological and social initiativesaccess to parking spaceYour Role AccountabilitiesCreating/updating documentation to keep the knowledge base up to datePreparing computers and environment for the users, images, and configurations of the machinesNew Hire set up and provisioning, preparing the tools and environment, e.g., computer, mobile phones, any of peripheral devicesDay to day vendor relationship managementAnswering phone calls to the helpline (only for TVN-based users)Providing support at TechKnow Bar zone (on-site) and remotelyBeing a mentor for lower band team membersRetrieve equipment from terminated employees and return them/scan to storageEquipment Troubleshooting, basic equipment diagnostics, submitting equipment for repair, reporting failures to outside vendorsCMS management, adding access to TVN CMS Online systems based on requests in the IAM systemUpdates workstations/ laptops operation systemRecommends hardware and software solutionsCooperation with Global IT teams to resolve issuesEnsures timely communication & resolution of issues to agreed SLAProvides support when offices are built and/or relocatedMay conduct training programs designed to educate an organization’s computer users about basic and specialized applications.Providing support for external locationsPack and ship devices to other locations as requestedUnpack goods received and inventory/tag assets for distribution Manage the Active Directory/WS1 features (reset passwords, account activation/deactivation, network share drives modifications)Qualifications & ExperienceEducational background in IT or telecommunications preferredMinimum 2 years of experience in the IT industry, specifically in IT supportStrong IT knowledge, including network management and advanced proficiency in Microsoft and Google software (Windows, Office Suite, Google Workspace)English language proficiency at a minimum B2 levelExperience with Active DirectoryKnowledge of Windows and macOS operating systemsHybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.