Technical Training Advisor

About GallagherOur purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates.We’re painting the future of what’s possible. Come join us.The OpportunityWe’re looking for a Technical Training Advisor to join our Training Solutions team within Gallagher Security. This role is perfect for someone who thrives at the intersection of technology, learning, and communication. You’ll leverage your deep Gallagher product expertise to help shape, review, and improve learning materials that support our customers, partners, and internal teams worldwide.As the bridge between product development, learning design, and training delivery, you’ll play a vital role in ensuring our training content is technically accurate, engaging, and easy to understand. You’ll also support trainers and learners through our training systems - helping ensure a seamless learning experience across the globe.What You’ll Be DoingUse your deep Gallagher Security product knowledge to support the creation of accurate, engaging learning contentReview and refine learning materials to ensure technical accuracy, clarity, and simplicityTransform complex technical concepts into easy-to-understand copy and engaging training modulesCollaborate with instructional designers, product teams, and regional trainers to ensure learning materials meet global standardsTest new product releases to inform updates to training content and simulatorsSupport trainers and learners with queries related to training systems and content deliveryAssist with marking online courses and providing constructive feedback to traineesContribute to continuous improvement by identifying content gaps and suggesting innovative learning solutionsThe FitWe’re looking for someone who brings a strong technical understanding of Gallagher Security solutions and a natural ability to simplify complex information. You’ll thrive on collaboration, detail, and making a real impact on how people learn.To Succeed In This Role, You’ll Need3+ years of experience working with Gallagher Command Centre and Security hardware, or a similar technical product environmentRelevant qualification or proven experience in a technical, product-focused roleDemonstrated ability to explain complex technical information simply and clearlyExcellent written and verbal communication skillsExperience in a technical helpdesk, customer service, or training support roleStrong understanding of IS networking and device troubleshootingFamiliarity with Agile principles and practicesAbility to work effectively with cross-functional and global teamsWhy Gallagher?At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees.We Also OfferCompetitive Salary and BonusesHybrid flexibility (3 days office & 2 days home)Kiwi Saver on top & Life and Disability insuranceGlobal exposure and professional development opportunitiesPlenty of fun along the way; Team building events, inspiring guest speakers, and team lunchesIf you’re ready to use your Gallagher expertise to make a global impact through learning - we’d love to hear from you!