Technical Writer

Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!Don't worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.The Work You'll DoAs a Technical Writer at Sovos, you'll play a vital role in bridging the gap between complex tax compliance technology and the people who use it every day. Great documentation doesn't just explain features – it empowers users, reduces friction, and transforms complicated workflows into intuitive experiences. Your words will directly impact how customers interact with and succeed using our products.You'll work closely with cross-functional teams including product managers, software developers, quality assurance engineers, and support leaders to craft high-quality, effective documentation that meets the needs of our diverse user base. Whether you're creating step-by-step guides, release notes, or in-product help content, you'll be the voice that helps users navigate our solutions with confidence.This role is ideal for someone who loves turning technical complexity into clear, accessible content and thrives in a collaborative environment where your contributions have a tangible impact on customer success.More Specifically, You WillUnderstand client needs as explained by senior documenters and product teams, delivering documentation that meets and exceeds expectationsCraft clear, user-friendly documentation using team templates and established content structuresCollaborate with other Technical Writers to exchange ideas, share best practices, and reduce duplicate effortsLeverage AI-powered writing and editing tools to enhance productivity and streamline content creationEnsure compliance with legal, style, and brand standards across all documentationGather relevant, non-redundant product feature information from product teams through research and collaborationComplete backlog items for product teams, contributing to sprint goals and delivery timelinesCreate and publish new online content using functional specifications and independent researchPartner with product teams efficiently to ensure technical accuracy and alignment with product functionalityCreate and publish release-specific user guides, installation guides, and release notes that keep customers informed and preparedDevelop in-product information that provides contextual help exactly when users need itWhat We Need From YouBachelor's degree in English, Communications, Technical Writing, or a related discipline, or equivalent combination of education and experience0-3 years of software documentation experienceExperience developing end-user documentation (online and hard copy)Ability to create content from scratch using resources such as UI specifications and independent researchComfort operating within highly-matrixed organisations, collaborating with subject matter experts across organisational boundariesStrong proofreading skills with meticulous attention to detailA passion for quality, consistency, and continuous improvementExperience developing in-product information and contextual helpFamiliarity with or enthusiasm for AI-powered writing tools to enhance content creation efficiencyExcellent communication skills and the ability to translate complex technical concepts into accessible languageA curious mindset and eagerness to learn about new products and technologiesWhat Does Sovos Offer You?The tools to enhance your life - because we want you to enjoy your life outside of work and inside!Health InsuranceLife InsurancePersonal Accidents InsuranceMeal AllowanceContinuing opportunities for further Learning & DevelopmentA chance to work with talented and passionate people in a rewarding and values-driven environment!Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.Company BackgroundSovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.