Technician

Job DescriptionYour roleThe Technician II handles customer requests and enables the operational continuity of the customer infrastructure. Customer requests include Remote Hands e.g. migration, maintenance, troubleshooting, installation, configuration) and Cross Connect (e.g. installations, deinstallations, documentation, testing) requests. The position has a major impact on customer satisfaction, by meeting SLA’s and good communication.Uphold company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests. Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.Responsible for drafting and ensuring the execution of assigned Operational procedures & processesProvides technical customer service support and carries out operational technical interventions requested by clients. Handles Remote Hands requests of customers according to instructions of the supervisor which includes: Customer equipment migration through labeling, installations, documentation, and testing Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues) Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries. Monitors and documents customer services provided by external providers.What You’ll NeedMinimum of 3 years of experience in ‘Telecommunications, IT or electrotechnical, Network Infra Structure environment.Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations. Excellent problem analyses skillsSkilled in customer communication and handling customer requests / complaints Skilled in service-oriented software, tasks handling and administration