Technical Support Analyst - Oracle Integration Cloud (OIC)

Job DescriptionBe part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems. About us: Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.

Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last. About the opportunity we offer: We are currently seeking a Technical Support Analyst - Oracle Integration Cloud (OIC), to join our Digi Team team based in Noida.

Responsible for providing incident resolution, change input and release controls on ORACLE FUSION CLOUD application and all interfaces to this system at second and third line functional levelProvide resolution of all Technical incidents or Request within the Oracle Fusion application and related Technology – SAAS, PAAS, OIC, VBCS, Oracle Functions, Database, Rest/SOAP and OAUTH. Responsible or contribute in providing/defining/validating technical architechture for new or existing interfaces or custom objects including proformance tunning and automation. Review or assist for submission on new technical infra request.

Coordinate technical tasks and deliverables for Fusion Application and related technology projectsDocument resolutions to promote knowledge sharing for team and customersCo-ordinate testing with end users and or global team.

Understands and follows Change Control RequirementsValidates and resolves all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external)Work with SOX, Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are metMaintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measuresIdentify solutions for streamlining of business processes in Fusion Application to meet business needs, including functional setups, personalization's, interfaces, customizations, extensions and reportsParticipate as technical/Functional contributor on Fusion Application projects to be delivered on time, within budget and with high quality, including our planned enhancement programmeActively Participate in weekly Global Team meeting on current issues and escalations.

Works under close supervision in execution of the following activitiesFollowing instructions for carrying out scheduled activities, ensuring quality adherenceAssist with P1 monitoring and escalations Providing reporting to underpin SLAsResponding appropriately to system failuresLevel 1 & Level 2 analyse & troubleshooting of application tasks as directedMonitor & resolved workflow errors for certain ERP processesRun or assist with Ad-hoc projects as requiredOther duties as directed by the Support Manager & Global ERP Support and Operations ManagerAbout you:

Bachelor’s degree in computer science, Information Systems or related field is recommendedOracle Cloud Software as a Service (SaaS) Technical DevelopmentGood Experience with Oracle Cloud Data ConversionGood Experience with Oracle Cloud Report Writing/Data ExtractsExpertise with Web Services and the use of Oracle Cloud delivered Web Services (SOAP & REST)Expertise with Integrating Oracle SaaS using PaaSGood Experience Extending Oracle SaaS Applications with PaaSExperience with Oracle Cloud Infrastructure (OCI)Experience with Oracle Identity Manager, LDAP, MS Active Directory, and Identity PropagationExperience with Oracle Cloud SaaS SecurityExpertise in Oracle Integration Cloud (OIC)Skill on :

Java Cloud Service, Database Cloud Service, Visual Builder Cloud Service, Oracle BI Publisher, Oracle FRS (Financial Reporting Studio), OTBI (Transactional Business Intelligence), PL/SQL, SQL, Java, JavaScript, Groovy ScriptPreferred: Strong customer handling skills and ability to lead & mentor team-membersExcellent organizational and time management skills, strong analytical & problem-solving skillsAbility to acquire, absorb, and apply complex business knowledge to problems quicklyOCI Certified / ITIL Foundation Certification in IT Service ManagementShow strong initiative, proactive and persuasiveExperience working with Implementation consultants is a plusFlexible working hours during peak business periodsFlexible to work from GBS office. Your career with us:

Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.

EN University, such as The Future Ready Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and developmentWhat’s next?Once receiving your application, our Talent Acquisition professionals will screen and match your profile against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.

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