Technology Support Officer

Are you an IT professional with a passion for problem-solving and a drive to make a difference? Do you thrive on providing hands-on technology support to those who protect and serve our communities? If so, we want you on our team! We are seeking a motivated Technology Support Officer to join our team. In this role, you’ll deliver essential IT support to police and emergency services, ensuring they have the tools they need to keep Queenslanders safe. From troubleshooting to maintaining critical systems, your work will directly contribute to the safety and wellbeing of our communities. Refer to the role description for more info.Your Key AccountabilitiesThe core capability requirements for this role are: Provide technical support (including backups and system administration) for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets. Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs. Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services. Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions. Assist with technology support and technical specifications for BAU and project related activities. Participate in the implementation of technology refresh and technology uplift activities.Role RequirementsTechnical/ Operational/ Educational experience:Highly Desirable Minimum of 3 years' experience in an enterprise-scale ICT services environment.Desirable Knowledge of ITIL framework; Knowledge of mobile device technologies; Knowledge of Windows Server (2008 and above); Knowledge of Windows 7 / SOE and above; Knowledge of ITSM tool management for IT service delivery.OtherThis position is required to: Undertake on-call duties, overtime and work outside normal business hours; Travel intra and inter-state as needed; Possess a current open Queensland “C” class driver's licence; Participate in deployments and 24/7 roster during emergency and major incident events; Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).SFIA SkillsThe following technical criteria reflect relevant professional skills and competencies from the Skills Framework for the Information Age (SFIA) Framework relevant to this role:Level: 2Skill Code(s)ASUP: Application support HSIN: Systems installation/decommissioning ITOP: IT infrastructureNTAS: Network supportFurther information can be found on the SFIA site by searching for the ‘skill' code (e.g. ITMG) and then referring to the skills listed under the applicable ‘level' e.g. level 5.Applications to remain current for 12 months.Occupational group IT & Telecommunications