Customer Experience Coordinator

Company DescriptionWe offer a competitive base salary between $60,000–$70,000, depending on your experience and skills!Schedule : Monday to Friday 8am - 5pmAt Techo-Bloc, we’re entrepreneurial innovators who take pride in rolling up our sleeves and making things happen. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and over 900 employees across 20+ North American locations, we’re driven by bold growth, creativity, and a commitment to excellence—all within a collaborative and inclusive work environment. Job DescriptionAt Techo-Bloc we believe potential matters just as much as experience.

If you bring a great attitude, a willingness to learn, and a passion for helping others, we’ll give you the tools, training, and support you need to succeed. We’re looking for a bilingual Client Support Coordinator who thrives on solving problems and creating positive experiences. You’ll be the connection point between our customers, internal teams, and field service staff—making sure questions get answered, complaints are resolved, and everything runs smoothly. This is a great opportunity to launch your career, learn how different departments work together, and grow within a collaborative, supportive company.

What You’ll DoSupport and CoordinationRespond to incoming client requests and guide them through the support process. Manage cases and support complaints—both warranty and non-warranty—with empathy and professionalism. Communicate with internal teams (Sales, Customer Service, Finance, and more) to move things forward and keep everyone aligned. Manage the full complaint resolution process—from first contact to solution delivery. Field Team SupportSchedule our field service team for on-site support, merchandising, or display updates. Work with teammates across departments (sales reps, display specialists, and others) to coordinate work and timelines.

Responsible for approving timesheets, organizing team schedules, and managing supply inventory (tools, gear, cleaning products, etc. ). A Day in the LifeYour day will be a mix of organizing, communicating, and supporting our internal teams. Some moments will be spent responding to client inquiries, others coordinating the schedules of our field team, and others learning how we track and resolve more complex situations. You’ll be surrounded by experienced colleagues who are ready to support you, answer questions, and help you grow into the role—and beyond.

We’ll teach you what you need to know, but you’ll shine here if you bring curiosity, positivity, and a mindset focused on learning and service. QualificationsWhat You BringA desire to help people and make things better—every interaction counts. Bilingual fluency in French and English (required to support clients across Canada and the U. S. ). Excellent communication, organization, and time management skills. Comfort using Microsoft Word and Excel + experience with ERP systems like Microsoft Dynamics AX is a plus—but we’re willing to train!A team spirit, openness to feedback, and an eagerness to grow.

Experience in customer service or coordination is a plus. We’ll train the right person!Additional InformationWhy work for us?Career Growth and Recognition: At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions. Performance-Driven Rewards: Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results. Financial Stability: We’ve experienced consistent growth, reflecting our strong financial health and continued geographical expansion across North America.

Collaborative Company Culture: Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging. Perks and Benefits:

Group insurance & RRSP with employer contribution24/7 telemedicine & Employee Assistance Program (EAP)Inhouse leadership development and coachingTraining & Development ProgramsConsiderable referral bonusesDiscounts on Techo-Bloc’s productsHealthy snack-filled kitchensTecho-Bloc branded swagFree parkingEmployee Recognition EventsEnglish and French courses available as needed