TechOps Engineer

As a TechOps Engineer, you will be responsible for operational support, maintenance and optimization of our SaaS and non-Saas applications. You will work closely with cross-functional teams to ensure the reliability , performance and security of our applications’ ecosystems. You will utilize Azure DevOps for application deployments, Datadog and Opsgenie for monitoring and ServiceNow as ticketing platform.Responsibilities:Application Support:Provide operational support for SaaS, non-SaaS applicationsMonitor application performance and availabilityTroubleshoot and resolve application-related issuesMaintenance and OptimizationResponsible for operational performance and producing plans to optimize product performance and to ensure application healthOptimize application performance and scalabilityEnsures Configuration items accurately reflect in line with agreed changesResponsible for server-sizing and architecture design and to ensure the service and architectural design is constantly aligned across clusters, as neededIncident Management Serve as a subject matter expert (SME) to overcome complexities, resolve issues and successfully steer their team towards delivering a quality serviceConduct root cause analysis and implement corrective actionsApplies knowledge to direct the resolution of issues and provide thought leadership on delivering new requirements / services and improvementsTroubleshoot and resolve application performance bottlenecksCollaboration and CommunicationWork closely with development, QA, and infrastructure teamsUnderstanding the demands on the service and future plans for workload growth / shrinkageRegular review and updates of documentation (SOPs, FAQs, etc)Security and ComplianceEnsure applications adhere to security policies and standardsConduct regular security assessments and auditsImplement security best practices for application managementContinuous ImprovementIdentify opportunities for process improvements and automation and follow BAO processes to document & implement.Requirements:Expertise in the technical implementation and operation of mission critical IT servicesStrong knowledge of Microsoft Azure cloud environments and services.Certification for Azure Fundamental and Administration Skill.Proficiency in using Azure DevOps for CI/CD processes.Familiarity with monitoring tools, particularly Datadog.Expertise working with windows server systems and demonstrable history of root cause analysis on production issuesComprehensive understanding of a complex suite of IT applications / components.Able to work as a team leader and work collaboratively with all members of the team in the delivery of the servicesKnowledge of cybersecurity practices and regulatory compliance is vital to safeguard sensitive data and maintain security standardsApply knowledge to comply with the Firmwide Technology Governance, processes and policies Stay updated with the latest industry trends and technologiesExperience working in an ITIL-based frameworkExcellent troubleshooting and problem-solving skills.Strong communication and collaboration abilities.