About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live!Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.
About The RoleWe're hiring a UX Designer (Fan Experience) to design digital fan journeys end to end within our Ovation pillar. This role will form part of our Digital Customer Experience (DCX) team to help us reimagine the fan journey across our web, app, and AI-powered platforms. In this role, you'll focus on translating fan needs and business goals into seamless digital experiences across our web, app, and AI-driven discovery surfaces.
Working within a growing, cross-functional team, you'll partner closely with researchers, analysts, product managers, and fellow designers to define and optimise key flows that elevate every stage of the fan experience. This is a hands-on, mid-level role ideal for a strong UX practitioner who thrives in collaborative environments and brings a clear design process to complex problems. While visual polish is important, your core strength will be in journey mapping, interaction design, wireframes, and prototyping.
RequirementsWhat does a day in the life look like?Design and optimise interaction flows, journeys, and prototypes across mobile and webTranslate insights and data into effective UX solutionsWork closely with researchers, analysts, and visual designersHelp evolve our interaction patterns and design systemCollaborate with the Hybrid UX/UI Designer to bring interaction concepts to life with appropriate visual styling and responsivenessParticipate in design critiques, reviews, and collaborative workshops with stakeholders from Product, Technology, and MarketingAbout You3+ years in UX or interaction designStrong portfolio showing user flows, wireframes, and problem-solvingConfident using Figma or similar toolsPassion for creating accessible and user-friendly experiencesBenefitsHere's a taste of what Ticketek offers:
Complimentary event ticketsBirthday and volunteering leaveWellbeing discounts & flu vaccinationsPaid parental leave & free employee support (EAP)Global rewards and recognitionLearning, development & career pathwaysA diverse, inclusive, and passionate teamEqual opportunitiesTEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview. Only direct applications will be considered. No recruiters please*
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