Project Coordinator (Technology)

Headquartered in Baltimore, USA, Allegis Group was established in 1983 and it is the fourth largest staffing company in the world. The Group includes more than 12,000 employees in over 400 offices, and it consists of a number of specialist operating companies that serve a wide variety of industries and clients across the world. The Allegis Group EMEA Region is focused on three brands Aerotek, Aston Carter and TEKsystems which enable us to offer a broad selection of staffing and services solutions across different industries. Currently made up of 14 offices, the EMEA Region is the fastest growing region within the Group.

The Region also includes the TEKsystems Global Services brand which is the sister company of TEKsystems and responsible for the supply of full IT services. Our experience and expertise mean we are able to build solid relationships with clients who value our involvement in helping them solve their business challenges. Across all our brands we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success.

To Learn more about a career within Delivery at TGS please click here : https: //allegiscloud. sharepoint. com/sites/theone/development/sales/TEKsystemsDevelopmentHub/Pages/TGS-Delivery-Hub. aspxThe Project Coordinator role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for managing one or more projects/engagements at a time Asuccessful Delivery Lead possesses skillsets for managing people, processes, and issue resolution.

The Delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support Consultant activities and issue resolution. The Delivery Lead provides ownership of Customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for Customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement.

The responsibilities listed below are not exhaustive, as each account will state their uniquerequirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. Below are the responsibilities of a Delivery Lead. Key Accountabilities: Solution Delivery:

Ensure understanding of project vision/SoW deliverables, and any technical requirements as defined by CustomerUnderstand SoWs/MSAs and importance of meeting deliverables/expectations of the CustomerCollaborate with the Account Team to manage risk, project scope, and deliver according to the terms and conditions of our contractsManage revenue tracker for assigned engagement(s)Consolidate project status and budget information across projects and/or portfolio of projectsConsolidate and provide project reporting regarding resources, financials or as requested by the Customer via a Monthly and/or Quarterly Business Reviews (MBR/QBR)Identify and coordinate project change control processesPerform issue management and facilitate issue resolution with proper notification to all affected partiesUnderstand escalation protocol between Consultants, Customers and Account ManagersUnderstand timekeeping processes and ensure Consultants are entering their time correctly and on timeEstablish and perform periodic Customer, project, and solution “health checks” baselined against the target metrics associated with the Value Streams defined at the onset of the engagementAccountable for project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfactionEnsure customer reference ability and, support and enhance on-going relationshipsParticipate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risksBuilding and supporting established reporting cadences, status reports and budgetary documentationDrive growth by searching for new and improved ways of serving our Customers, collaborating with Solutions and Sales TeamsMaintain a clear view of the Customer’s current and future business needs above and beyond the engagement deliverablesSupport the identification of opportunities and leads to support Sales pipelineManagement Responsibilities:

Act as a servant leader in leading/directing delivery activitiesDevelop and maintain project related documentation including processes, tools, and proceduresUnderstand and manage Customer requirements (deliverables) to ensure contract compliance and Customer satisfactionMaintain project artifactsKeep internal status and risk reports up-to-dateEnsure Human Resources policies and procedures are communicated to Consultant staffSupport of other projects and/or Delivery team members as requiredResource Management:

Communicate and/or track Consultant requirement details as requestedResponsible for on-boarding/off-boarding of project ConsultantsCollaborating with Talent Delivery and Account Managers in preparation for STP dayIssue resolution as neededPerformance tracking and reporting as requestedRequisite Abilities and/or SkillsExcellent oral and written communication skills (English and Swedish is a must; Spanish or German a plus)Analysis and problem-solving skillsTime management and organizational skillsPersonnel management skillsDemonstrable project data/ risk analysis and correlation/ mitigation skillsExcellent Customer service skillsCan prioritize and manage own work, with management supportBasic Qualifications and ExperienceBachelor’s Degree or equivalent, relevant experience2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent.

Experience in traditional and agile project management methodologies preferredIT Experience:

Delivery Team Member, Customer Success Manager, Project Manager, Business Analyst, QA, Developer, Scrum Master, or otherIT experienceUnderstanding of the Software Development Life CycleUnderstanding of Services OutsourcingAgile, Project Management and ITIL certifications a plusPeople management skillsIntermediate to advanced proven experience with both Excel and PowerPointFinancial management and reporting experienceStakeholder managementAdditional RequirementsComplex internal and external stakeholder management experience preferably with a consulting services technology providerExperience working under different project frameworks within various IT environmentsAdvanced understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of servicesParticipate as a named mentor to coach and/or develop other peer Delivery team membersCustomer First MindsetThis role may include both domestic and international travel from time to timeOther duties as requestedCore CompetenciesCollaborates:

Works in partnership with internal stakeholders and Delivery team to discuss project strategy, scope, and overall health of any current projectsPartners with Delivery Managers, Account Managers, Account Directors, Solution Executives and Business Development Managers to manage risk and ensure we are delivering to the terms and conditions of our contractParticipates in monthly financial review meetings with Back Office (FSG, OSG, Fin Ops, DSO)Communicates Effectively:

Thoroughly documents all escalation procedures then communicates to necessary audiences, Customer, Consultant, ManagersActively listens to othersClearly articulates the Customer/SoW requirements and relevant supporting FMLC processesProactively contributes to Customer/account discussions and attends war boards and account meetingsInstils TrustMaintains positive rapport with Consultants and Customers by following through on commitments fulfilling the 1: 24 rule (acknowledge within 1 hour, respond within 24)Develops and maintains trust with Delivery Managers and other internal partners by acting on feedback and ensuring project success.

Initiate internal relationships by understanding one another’s roles, how to lean on each other for success and act as a supportive peer to Delivery LeadAction OrientatedIdentifies concerns, such as sourcing gaps, and quickly communicates to Delivery Manager and Delivery teamFacilitates issue resolution using root cause analysis and identifies proper parties to communicate toProactively anticipates Customer needs, creates solutions and contingency plans to limit issuesAdvocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customersContributes, collaborates, and drives internal functional initiatives