Telecom Business Analyst

About Us:At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. About the role:Role : Telecom Business Analyst This role is a full-time Business Analyst role and requires interaction with a range of Customer internal and external stakeholders, most often managing several projects simultaneously, in accordance with the Customer’s requirements.Job ResponsibilitiesThis role and Key Personnel must Deliver Services including the following: Engage with stakeholders to gather, document, and analyse business requirements and translate them into functional and technical specifications;Facilitate workshops, interviews, and walkthroughs to elicit Customer business needs;Collaborate with developers, testers, and solution architects to ensure clear understanding of requirements;Conduct gap analysis, process mapping, and feasibility studies to support system or process changes;Assist in the development of business cases and cost-benefit analysis for proposed solutions;Support testing activities by preparing test cases, assisting with UAT, and validating outcomes against requirements;Document current and future state Customer processes, data flows, and system interactions;Ensure traceability of requirements through delivery of Services;Assist in change management and training material preparation; andStay updated on IT trends and suggest improvements to Customer systems and processes.Qualifications and RequirementsThis role and Key Personnel must have three or more years’ experience preferably working in the telecommunication industry as a business analyst in IT or technology projects, and one or several formal qualifications in:Bachelor’s degree in Information Technology, Computer Science, Business, or related field.Certification in Business Analysis (e.g., CBAP, CCBA, or PMI-PBA).Experience in system integrations, cloud-based platforms, or ERP systems.This role and the Key Personnel must:Have a strong understanding of the software development lifecycle (“SDLC”), including Agile and Waterfall methodologies;Be proficient in requirements elicitation techniques, documentation standards, and business process modeling;Have excellent communication and stakeholder engagement skills;Be familiar with tools such as JIRA, Confluence, Visio, and Microsoft Office Suite;Have the ability to work both independently and collaboratively in a fast-paced environment; andHave strong problem-solving and analytical thinking skills.This role and Key Personnel must preferably have a background working in telecommunications core network services and activities.Additionally, the Business Analyst must possess high levels of the skills set out below to perform well in the role:Written and verbal communication skills;Capacity to manage high stress situations;Ability to multi-task and manage various project elements simultaneously;Leadership skills;Attention to detail;Conflict resolution skills; andExcellent communication and stakeholder engagement skills.“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.