Telephone Surveyor - Aged Care - Casual

Who are we?QPS Benchmarking is a well-established organisation based in Wollongong, providing the healthcare industry with the tools and expertise for all their benchmarking and quality improvement needs since 2000. As we rapidly expand, we're seeking a dedicated, hardworking individual to join our vibrant team.About The RoleWe are seeking a compassionate and professional Telephone Survey Interviewer to speak with relatives of residents in aged care facilities. Your role will involve conducting structured telephone surveys, recording responses accurately, and ensuring a positive, respectful experience for participants. This role is ideal for someone who enjoys meaningful conversations and wants to contribute to improving aged care services across Australia.Key ResponsibilitiesConduct telephone surveys following provided scripts.Engage with relatives of aged care residents with empathy and professionalism.Record survey responses accurately.Maintain confidentiality and adhere to privacy protocols.Escalate sensitive issues appropriately when necessary.Essential RequirementsExcellent verbal communication and active listening skills.Ability to explain questions clearly and handle emotional conversations sensitively.Prior experience in telephone surveys, customer service, or similar roles preferred.Basic computer skills for data entry and survey recording.Reliable, organized, and able to manage a schedule of calls.Understanding of confidentiality and privacy requirements.PreferredKnowledge of aged care or healthcare sectors.Experience with survey platforms and excel.We ProvideOnboard training.Supportive and professional environment.Opportunity to make a positive impact by gathering valuable feedback for aged care services.Your AvailabilityNine telephone surveys are conducted throughout a 12-month period, each generally running over one to two weeks. The successful candidate must be available for the whole duration of the survey i.e. 9-5pm, Monday to Friday.The telephone survey schedule will be made available at the interview, and generally runs between the months of December 2025 to December 2026.Application ProcessPlease include your resume and a covering letter.All applicants must provide a minimum of 2 work referees.Include evidence of previous work experience in a similar roleAny applications that do not meet the above requirements will not be viewed.We respectfully ask that no recruitment agencies contact us about this role. Only shortlisted applicants will be contacted.By joining QPS Benchmarking, you will become part of a dynamic and growing organisation, committed to delivering high-quality services to our prestigious clients. If this sounds like the right fit for you, we look forward to hearing from you.