Teleria Specialist

DescriptionOur enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction status, updates about progress and resolves general customer inquiresAbout The PositionWe are looking for an enthusiastic Customer Services Representative to join our friendly team at El Salvador in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.ResponsibilitiesAssisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;Reviewing and correcting data of incorrectly processed transactions;Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.RequirementsWe will require you to have a minimum education of completed high school or college. We will also look for:Good knowledge of MS Office and Internet Explorer;At least one year´s work experience in customer services or a call center position;Intermediate English LevelStrong customer orientation skills;Excellent communications skills (both oral and written);Attention to detail;Good teamworking approach; andAbility to work flexible schedules.Perks And BenefitsLife insurancePartial Medical insuranceTuition AssistanceEmployee Stock Purchase PlanGrowth OpportunitiesCheck out our website to learn more about the company at:http://www.riamoneytransfer.com/The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.