Telesales Supervisor

Company Description NEXperience is a CX innovation company revolutionizing how global brands connect with their customers. By combining top-tier talent, advanced AI, and industry expertise, NEXperience delivers scalable, nearshore solutions in customer support, digital sales, and back-office operations. Trusted by both fast-scaling startups and established industry leaders, the company operates 24/7 to support growth. Offering customized services across industries such as healthcare, technology, education, and e-commerce, NEXperience prioritizes flexibility, efficiency, and compliance with regulations such as HIPAA and GDPR. Headquartered in Egypt, NEXperience provides cost-effective, world-class results. Role Description This is a full-time, on-site role located in Cairo, Egypt, for a Telesales Supervisor. The Telesales Supervisor will oversee and guide a team of telesales representatives to meet or exceed sales targets. Responsibilities include monitoring performance, providing team leadership, ensuring a high level of customer service, and implementing effective sales strategies. Additionally, the role involves analyzing sales performance data to identify trends and insights, as well as fostering a positive and productive team environment to drive success. Qualifications Proficiency in Communication and Customer Service skills to engage and build rapport with team members and customers effectively.Strong Team Management and Team Leadership abilities to guide and motivate a telesales team towards achieving success.Strong Analytical Skills to evaluate sales performance metrics and implement necessary improvements.Previous experience in telesales or a customer service environment, along with familiarity with CRM systems, is a plus.Bachelor's degree in Business, Sales, or a related field is preferred.Ability to work in a dynamic, fast-paced environment with excellent organizational skills.