Head of Training & Development for Channels

I am Irma Kuncevičienė, leading Customer Experience (CX) Execution Division at Telia Lietuva. Right now, I am looking for a Head of Training and Development for Channels to join us in Vilnius. In this role you will lead a strong team of professionals dedicated to shaping the future of learning and development across our customer service and sales functions. If you are driven by empowering teams, data-driven decision making, and creating engaging learning experiences, this is the opportunity to make a real impact at Telia. As Head of Training and Development for Channels, you’ll. . .

… lead a team of 11 professionals within the area of learning and development, overseeing the Training and Development function for customer service and sales teams (B2X), focusing on strengthening onboarding, upskilling, and performance improvement initiatives. Your first priority will be to review and assess current onboarding and upskilling programs, identify areas for improvement, and establish a comprehensive competence development strategy. This includes defining key performance indicators (KPIs) to measure impact and aligning learning initiatives with business needs. You will collaborate closely with business leaders to ensure the training strategy supports organizational goals.

In addition, you will be responsible for organizing internal events—such as workshops, summits, and learning forums. The role also involves leveraging business data—such as sales performance, customer satisfaction, and employee retention—to evaluate the effectiveness of training initiatives. A key focus will be on continuously refining training programs to improve outcomes. This includes exploring ways to make the training process simpler and more engaging, with the goal of reducing front-line employee turnover. Who We Are Looking ForWe are seeking a candidate with solid experience in team management, preferably within the functions of customer care and sales.

Strong competencies in L&D—such as knowledge of various learning frameworks, models, and methodologies—are also essential. The role requires strong strategic planning and execution skills, along with experience managing diverse projects, including organizing internal learning events. Strong stakeholder management, effective communication, and collaboration skills are crucial, as you will work closely with different teams across the organization. We value proactivity, analytical thinking, and a data-driven mindset to continuously evaluate and improve training effectiveness. Solid leadership skills and the ability to inspire and guide a team are also necessary.

The candidate should have a higher education degree, fluency in Lithuanian, and strong English skills (at least B2 level). We are more than a workplace Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market.

If you want to make a real impact, this is the place where you belong. Monthly salary range for this position: 3300 - 4400 EUR before tax deduction plus annual bonus depending on your and Telia results. Ready to make better happen?We´re looking forward to your application by 22/08/2025. Please apply through our recruitment system to keep your data safe, as we can’t accept resumes via email. Required controls will be performed. Join us and let’s make better happen – together!