Functional Man: Network Centre Operation

Structural InformationJob number: 10022957Job title: Functional Man: Network Centre OperationJob grade: M5Group/ BU: OpenserveDivision: OpenserveSpan of control: 5-10Reports to: Senior ManagementCore DescriptionThrough planning, leadership, coordination, measurement & control, to be responsible for the management & optimal use of high level support specialist, financial, system & technology resources to ensure that the Network, services & products are functioning optimally according to set standards. Ensure the high level support maintenance and associated operations of an area's core telecom Network & Service technologies both from a legacy and next generation perspective. This includes Special Service activation & assurance, quality acceptance and commissioning of new network elements.

Job ResponsibilitiesResponsible for the integration and execution of business drivers and key business objectives (20%) Implement operational plan Evaluate/ introduce/ integrate technology/ services/ solution Develop technical operational plans Research technology, solutions and servicesManages internal & external customer relationships (20%) Build and manage relationships with relevant stakeholders, i. e. Internal and external customers Provide high level support on network and servicesManages people performance and development (10%) Compile and execute Human Capital Plan Provide feedback, coaching and set performance standards Implement corrective actions, i. e.

managing underperformance and correcting behaviour Develop staff/ customers Provide appropriate training and development initiatives Manage and assess performance and competence and recognize and reward performance Establish and enable sound work environment and culture for optimum staff performanceDrive compliance as per Telkom policies (10%) Implement conducive/ legislative environmentDrives operational efficiencies (30%) Improve network/ service & platform performance Upgrade network, services and Platforms Maintain network and services systems Conduct special investigationsManages the development of budgets, expenditure and performance reporting (10%) Manage finances of section and monitor operational (OPEX) budget Maintain vendor/ partner and support contractsCore CompetenciesFunctional KnowledgeBusiness Plan; Fault Finding Procedures; Info & Communication Technology (ICT) Fundamentals; Internetworking Arch, Protocol & Topology; Management Tools; Network, Product & Services Technologies; Operational Management; Problem Solving; Processes; Telkom Policies & Procedures; Vendor & Contract ManagementFunctional SkillsAnalytical; Coaching; Communication; Computer Applications; Controlling Techniques; Decision Making; Empowering; Facilitating techniques; Interpersonal; Leadership; Planning; People management; People development; Performance achievement; Problem Solving; Report writing Techniques; System Thinking; Technical Equipment Handling; Telephone EtiquetteAttitudes/ Leadership CompetenciesAdaptability; Approachable; Business orientated; Committed; Conscientious; Customer Focus; Customer orientated; Decisive; Dedicated; Flexible/ Adaptable; Innovative; Integrity; Motivated; Perseverance; Performance Driven; Proactive; Professionalism; Punctual; Reliable; Responsible; Systematic; Business Leadership; Market Leadership; People Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)CertificationsEducationNQF 6:

3 year Diploma/ National Diploma in Engineering or Information Technology Experience5 Years relevant experience Additional InformationCertification: Relevant standards or vendor certification (CCNP and higher, ITIL, Oracle, Metro etc. ) will be an advantageSpecial Requirements: Ability to work under pressureAvailable for operational escalationsNeed to be able to think beyond the short termCapable of handling complex and urgent operational situationsSpecial RequirementsPhysical RequirementsNone Key StakeholdersExecutiveManagementNetwork Management Centres (surveillance, control & Analysis)Service Operations CentresNetwork and Service Dispatch CentresNetwork and Service Field OperationsService managementVendorsNetwork ProvisioningTFMC