Freelance Slovenian-speaking Customer Support Consultant (EU-based)

Freelance Opportunity: Slovenian-speaking Customer Support Consultant (EU-based – 3 Months Onsite in Sofia, Bulgaria)Location: Sofia, Bulgaria (temporary relocation required)Contract Type: Freelance (invoice-based)Eligibility: EU-based freelancers onlyDuration: 3 monthsStart Date: Immediate / rollingAbout the ProjectWe're hiring EU-based freelancers to join a 3-month customer support project onsite in Sofia, Bulgaria. As a Slovenian-speaking Customer Support Consultant, you’ll work with a well-known international client in the digital services space, helping users via phone, email, and chat. You don’t need a tech background—just excellent communication skills and a genuine interest in solving problems. This is a freelance contract.

You must be able to invoice as a freelancer or through your own legal entity within the EU. This is not an employment position and standard company benefits do not apply.

What’s IncludedRelocation Support – travel and short-term accommodation in Sofia coveredPaid Training – full onboarding and systems training provided onsitePerformance-Based Bonus – tied to quality, efficiency, and satisfaction metricsSupportive Work Environment – diverse, international project teamWork Experience with a Global Tech ClientKey ResponsibilitiesProvide customer support via phone, email, and chatFollow structured guides to resolve user issues professionally and efficientlyUse internal systems (CRM/ticketing) to log and manage support casesMeet service-level targets (quality, response times, resolution rates)What You'll Need:

Fluent Slovenian and English communication skillsStrong interpersonal abilities and customer service orientationAbility to follow structured guides and processesExcellence in active listening and problem-solvingAdaptable and quick to learn new processes and technologiesSelf-motivated with a passion for customer satisfactionIdeal Candidate Profile: Customer-focused mindset and delivering exceptional serviceExcellent communication style, ability to explain complex concepts simplyAbility to troubleshoot issues and find creative solutionsCollaborates and shares knowledge, and contributes positively to team dynamicsEmbraces change, learns quickly, and maintains composure under pressureThe best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others.

Our comprehensive training program will equip you with all the product knowledge you need to succeed. Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices.

We are an independent outsourcing services provider and do not function as a local representation of our partners.