Customer Experience Specialist - Tauranga

This is a fixed-term role running through to the end of January, with the possibility of extending the contract beyond that. The position requires availability Friday to Sunday, as well as on public holidays, for a minimum of 15 hours per week. Ideally, we're looking for someone who’s also flexible and happy to help out during the week if needed. We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences.

The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do. This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience. This role will be based at our Greerton practice, with the possibility of working at other sites occasionally. About the role:

Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team. Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include: Answering customer queries via phone, social media, email & messaging within our appProviding insight into process improvement within the Customer Experience TeamAssisting with clinical enrolmentsHandling patient files. Working hours Friday 8. 00am - 5. 00pmSaturday: 8. 00am - 12. 00pmSunday: 8. 00am - 12. 00pm Experience Required:

Customer service experienceAble to thrive in a fast-paced environmentExceptional written and verbal communication skillsDetail oriented and the ability to multitaskTeam player who can collaborate with various departmentsTech savvyAbility to think on your feet and display good judgment and decision making skills If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you!