Senior Customer Success Manager

Location: US East Coast / Tel AvivAbout Terra SecurityWinner of the 2025 AWS/Crowdstrike/Nvidia cybersecurity accelerator, Terra Security is the first Agentic-AI powered, continuous penetration testing solution. Terra is a well-funded, fast-growth AI for cybersecurity startup, based in Tel Aviv and remotely around the United States. Terra’s platform is powered by a swarm of fine-tuned AI agents with human-in-the-loop oversight, delivering unmatched efficiency, accuracy, and continuous attack surface coverage. It runs thousands of best-in-class tests and crafts tailored, exploit-driven assessments based on each organization's unique business logic and risk profile. Why Terra?Edge of technology:

Terra leverages the most cutting edge AI technologies to build a first-of-its-kind Agentic AI penetration testing solution. Top Talent: Join a world-class, collaborative team of researchers, engineers, AI practitioners, and GTM champions. Growth: Ownership, autonomy, and broad exposure at every level of an early-stage, high-growth company. High reward - low risk: Terra is very well funded and lives in a large existing category with tremendous upside. AI-Native company: At Terra, you’ll work in an AI-native company - from Engineering, through Product, design, GTM, and operations, Terra was born in AI and leverages AI-native workflows across the board.

Your RoleYou will be in charge of the entire post-sales process - from onboarding, implementation, ongoing relationship, expansions, and renewals. This position involves direct engagement with customers and hands-on ownership of their success. You will work closely with Terra’s customers and delivery team. The position includes designing and implementing structured onboarding and customer-facing operational workflows, collaborating with internal teams, and ensuring that each customer receives full, end-to-end support and partnership from Terra. What You Bring3+ years of experience in Customer Success / post-sales roles in a cybersecurity company.

Demonstrated experience in building and optimizing processes such as onboarding flows and operational workflows tailored to customer needs. Excellent communication skills (both written and verbal) in English and strong team collaboration abilities. Startup mindset: self-starter, creative problem solver, and able to deliver high-quality results in ambiguous, fast-paced environments. AI-native mindset with hands-on experience working with LLMs and gen-AI tools. Experience with offensive security or penetration testing solutions is a strong advantage.