Input DDA registration, amendments, and cancellations, generate payment or any other tasks related to DDA system. Process of all after-sales service requests cater to our customers’ banking requirements and deliver as per agreed SLA/TAT. Prepare all customers’ letters (LL, NOC, Clearance, Mortgage Release, AECB, , etc. ) and follow up with the signatories to obtain signature and register the letter in the system. Handle all the loans closure requests received from branch networks, call Centers and/or other banks by completing required system entries.
Prepare all the mortgage release docs and the collateral handover acknowledgment to Customer/ADIB and follow-up with the concerned teams to receive the signed acknowledgment form. Register all transactions related to evaluation fees based on Home Finance products. Register / reconcile all transactions in Nostro / Internal Accounts related to Home Finance product with Finance Department. Process customers deferment requests and ensure the EMI is released. Update customer details on the AECB system as per instructions received. Provide timely responses to internal teams (Customer Service, Call Center, Admin, Collection, Risk, Legal, Audit, Finance, Treasury, IT) for operations-related inquiries.
Coordinate with external stakeholders (banks, insurance providers, archival vendors, etc. ) to support customer operations. Liaise with ITD to log and follow up on system-related issues. Maintain accurate collateral records of all Home Finance customers and update collateral inventoryKnowledge and Skills• Sound knowledge of Home Finance loan booking processes, after-sales service procedures and policies. • Strong understanding of both Sharia-compliant and conventional banking practices. • Proficient in using banking systems and applications, including Newgen, T24, DDS, ICCS and AECB. • Skilled in Microsoft Word and Excel, with the ability to prepare and maintain operational reports and MIS.
• Excellent verbal and written communication skills; able to convey information clearly and professionally.
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