Product Designer — Teamwork Experience

Are you looking for a place where you can help build a real product that makes a difference in people’s daily work? At Text, we're developing a customer communication tool used by hundreds of teams. Now, we’re taking it a step further. We’re strengthening its collaboration and support features to ensure agents feel backed by their team, because we believe teamwork should be more than a value — it should be woven directly into our products. Text App is our core product, enabling teams to handle customer interactions efficiently and consistently.

Our goal is to help users communicate effectively with customers and help them feel supported by their team without ever leaving the app. We’re currently hiring for the Teamwork Experience team, focused on making that sense of support and collaboration a native part of the agent's daily workflow. Inspired by natural team behavior like mentoring, shift handovers, knowledge sharing, and peer support, we’re building features that bring real-time cooperation into the heart of Text App. Think:

team chat channels for asking for help while talking to a customer, visibility into ongoing conversations, and lightweight tools for sharing feedback, insights, and resources. That’s why we’re building features like: AI agents that support customer agents in real time Internal channels for agents to ask for help, receive mentoring, or share knowledge Conversation takeover between agents (e. g.

, during shift changes, escalations, or onboarding support) Context and quality management — ensuring knowledge doesn’t disappear but circulates within the teamThese aren’t standalone tools — they’re strategic Text App features that make our platform more than just a customer chat tool. As a Product Designer on the Teamwork Experience team, you’ll have a seat at the table to influence product decisions, challenge assumptions, and ensure we’re solving the most important user problems in the most effective ways. Your key responsibilities:

Partnering closely with the Product Manager and Engineers to uncover high-impact problems and translate them into user-first product designsActing as a product thought partner, helping prioritize initiatives and shaping the roadmap with customer value in mindRunning fast-paced discovery sprints with direct user testing and feedbackDriving end-to-end design processes:

from user research and ideation to high-fidelity UI and developer handoffEnsuring product consistency by contributing to and challenging the design system where neededCollaborating with the broader design team to ensure cohesion across the platformOwning your design decisions and staying adaptable in a dynamic, feedback-driven environmentWe’d love to hear from you if you:

Have 4+ years of product design experience, preferably in SaaS or B2B techAre proficient in Figma, FigJam (or Miro), and Hotjar, and enjoy turning data and feedback into actionable product improvementsEnjoy working in small, agile teams with high autonomyLove owning the entire design process — from research and discovery to final polishFeel comfortable speaking with users directly and iterating based on their feedbackAre flexible and adapt quickly to shifting priorities or new insightsCombine strong visual design skills with a sharp focus on usabilityAre confident communicating design choices to both technical and non-technical audiencesThrive in fast-moving environments with weekly progress cycles and real impactThis is your chance to have ownership, make meaningful design decisions, and create tools that make people feel more connected, supported, and empowered in their work.