Debtors Administrators

Key Responsibilities JOB DESCRIPTION Correspond to all incoming queries (telephonic/e-mail) and action accordingly Analysis of customer TFG accounts relating to debits and credits Processing of DETS reports (Bank Reports) Validating, preparing and processing of customer/agency refunds Tracing and Allocating customer account payments from different sources Providing support to internal/external customers within agreed SLA response times Providing the necessary support relating to the life cycle of an employee account To understand and correct suspended/rejected transactions from stores and head office Qualifications And Experience Matric qualification Finance related qualification [advantageous] 2 Years Administration experience Skills Have excellent analytical and problem-solving skills Have accounting/Financial and Administrative experience (advantage) Have vision; Odyssey; Alpha; UAD; CSM and SharePoint knowledge and experience Be computer Literate (Microsoft Office- Intermediate) Show attention to detail and be numbers oriented Be customer service orientated Be goal orientated and have multiple task management skills Have business writing and listening skills Have the ability to work under pressure, independently and within a team Have the ability to self-manage by planning and organizing workload to meet deadlines Behaviours Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges Meeting Customer Expectations - Consistently delivers exceptional customer service Planning & Organising - Uses a structured approach to effectively manage tasks Presenting & Communication - Articulates ideas clearly to different audiences Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.