*100% REMOTE *10am-6pm EST M-F, 40 hours per weekPay: $48-49 per hour W2Duration: 6+ months to start; potential to extend/convert Overview: The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency. We are looking for someone to manage daily site regional operations via our 3P relationships. Own: Oversee daily transportation operations, including shipment monitoring, exception resolution, and carrier communication to ensure on-time performanceLead: Serve as Team Lead for the Track & Trace team, guiding daily workflows, offering real-time support, and helping the team stay aligned on service prioritiesOptimize:
Build and evolve SOPs and performance playbooks that drive process improvements and operational efficienciesDelight customers: Partner cross-functionally with Operations, Customer Support, and Carrier teams to ensure seamless execution and a consistent customer experience. Qualifications: 3-5 years experience in logistics or supply chain operationsExperience with shipment monitoring, rapid exception resolution, and effective carrier communicationComfortable using Excel / Google Sheets for reporting, analysis, and tracking data. Nice to have: TMS platforms (Turvo, Mercury Gate, or similar)Education: high school diploma required; degree preferred
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