Receptionist

EXPERIENCED RECEPTIONIST - From SEPTEMBER 2025FULL TIME (40HRS) & PART TIME HOURS AVAILABLE (24 to 32 hours)We are now recruiting for Someone to deliver the Wow! Factor within our Front Office team and Lead from the FRONT!The Front Office Team must lead from the front and both deliver and expect exceptional guest service at all times. This role will be expected to organise, allocate and deliver all levels of guest accommodation requirements and exceed guest expectations daily.

Organised and professional is a pre-requisite of this role with both technical ability across the front office systems but with a knowledge of hotel operations gained from a similar role and in a similar setting. This role operates from the front line and will be an integral part of the hotel's professional, exceptional and standards driven reputation. The Position Must be able to work independently and as part of the hotel Front Office Team Must be professional, well presented and reliable. A high level of written and verbal communication skills delivered across multiple mediums and forums - email.

internet, phone, chat and face-to-faceKey Task Will IncludeMeet, Greet & Check In all Hotel guestsOperate the hotel booking systems (Hotsoft)Problem solving and dealing with the daily guest enquiries, requests and expectationsDeliver exceptional customer care and guest serviceQualificationsExcellent spoken and written EnglishMinimum of 1-2 years previous Front Office experience in a 3*/4* propertySolid knowledge of Front Office Reception Procedures and systemsHighly organisedExcellent Microsoft office skills; Word, Excel, and Hotsoft Reservation package preferableExperience/Qualifications A minimum of 1-2 years in a Hotel Reception environment Experience with HotSoft Front Office System is preferable A friendly positive can-do-attitude Must be fluent in English both written and oral Must have an excellent telephone manner Be committed to delivering exceptional serviceBenefits Training Meals on duty Uniform supplied Social Events Career DevelopmentSkillsReception Receptionist Duties Office Reception