Tech Support Specialist

ABOUT THE TECH SUPPORT SPECIALIST POSITIONAs The Health Institute continues to scale, we’re hiring a Tech Support Specialist to take ownership of day-to-day technical tasks that keep our systems running smoothly. This is a foundational role for someone ready to dive into a mission-driven, fast-paced environment and support our internal teams with hands-on, practical tech solutions. You’ll play a vital role in enhancing team efficiency, ensuring reliable operations, and helping us maintain technical excellence across platforms. This position is ideal for a resourceful, tech-savvy problem solver excited about growing with an innovative wellness company.

YOU’RE PERFECT FOR THE HEALTH INSTITUTE IF…You thrive on solving problems and are energized by helping others work more efficientlyYou love tech, systems, and processes — and are eager to learn and master new platformsYou’re the go-to person when friends or coworkers need help troubleshooting software issuesYou’re highly organized and naturally document your work for others to followYou’re looking for a company with purpose and want to be part of a team making a difference in people’s livesYou’re humble, helpful, and hungry to grow into a bigger role over timeTOOLS WE USE:

SlackGoogle WorkspaceGoHighLevelHubSpotZapierMake (Integromat)AirtableLoomRESPONSIBILITIES: Tech Support & TroubleshootingMonitor internal ticket systems and Slack channelsTriage and resolve common tech issues; escalate complex problems as neededWorkflow MaintenanceUpdate CRM workflows (e. g. , tagging logic, email copy edits, sequence logic)Perform quick-fix edits to support cross-team initiativesUser & Access ManagementCreate new user accountsManage permissions and role-based access across internal platformsPlatform QA & TestingTest funnels, forms, automations, and user flowsSupport live launches by performing real-time QA and minor fixesSystem Checks & DocumentationConduct weekly automation reviews to ensure system integrityMaintain internal documentation and update SOPs based on recurring issuesSCORECARD METRICS/KPIs: % of tech support tickets resolved within SLA (e.

g. , 24–48 hrs)Number of weekly system checks completed without issueQA accuracy rate during launches (low/no tech errors reported)Internal team satisfaction rating with tech supportNumber of SOPs documented or updated monthlyABOUT THE HEALTH INSTITUTE: At The Health Institute, we believe true healing is possible — and it starts at home. Our mission is to empower individuals to transform their mind and body using time-tested, proven protocols rooted in ancient wisdom and modern science.

We envision a world where chronic disease is no longer the norm, and where every household is equipped with the knowledge to thrive — physically, mentally, and spiritually. Through transformative coaching, educational courses, and a thriving community, we equip everyday people to become their own greatest health advocates. If you’re passionate about helping others live vibrant, purpose-filled lives — and want to be part of a fast-growing team that’s redefining the future of wellness — you’ll feel right at home here.

Hiring Eligibility DisclaimerDue to legal and regulatory requirements, we are only authorized to hire candidates who reside in the following states: PA, VA, TX, NJ, TN, MO, and AL. Applicants outside of these states will not be considered for employment or contract opportunities.