25 Degrees - Host - Part Time

Roosevelt Hotel LLC is now hiring 25 DegreesHostPart Time in Los Angeles, CA 90028. View job listing details and apply now.

Following an expansive 20 million dollar renovation in 2014 The Hollywood Roosevelt a nearly 90-year-old classic and prominent character in Hollywood has reprised its role once again with a modern interpretation to a fabled historical beauty Located in the heart of Hollywood the 300-room hotel is the perfect marriage between old world elegance and modern playful The hotel is divided between a main tower that houses 240 rooms and continues to be recognized by the Historical Preservation Board for its 1927 Spanish Colonial Revival Style and 60 transitionally designed bungalows offering a play on indoor living outdoors The bungalow rooms overlook a David Hockney painted pool that is profoundly surrounded by over 200 palm trees creating the perfect urban oasis The Hollywood Roosevelt remains one of Trip Adivisors top ranked hotels in Los Angeles and was also awarded a 2016 Conde Nast Readers Choice Award Interested in working with us If so we encourage you to apply for a position We look forward to hearing from you Position Summary The primary role of a host is to effectively support the entire restaurant team Responsibilities include monitoring the open dining sections of the restaurant for empty and cleaned tables estimating wait times for guests monitoring the guest waiting list and ensuring that the needs of the guests are met while they are waiting The host is often responsible for answering the telephone and booking reservations These job duties require style and service attributes that are key to creating a positive guest experience Pay TypeHourly Rate18002000 hourly Essential Duties and Responsibilities Greet guests immediately upon arrival in a friendly and professional manner Seat guests at the appropriate tables per the organized seating chart Organize and prepare reservations Ensure guests are seated in an order that does not overload a particular server Provide guests with menus and first round of drinks if necessary Maintain updated knowledge of all food and beverage menus specials and ingredients in each Maintain Open Table Reservations including making and confirming reservations according to availability documentcommunicate all large party requests and complete daily reservation confirmation calls Ensure host stand is always occupied and if it is necessary to step away a manager must be informed prior Develop and maintain positive communication and teamwork with all co-workers and supervisors Deliver excellent customer service in an efficient manner Maintain updated knowledge of hotel and general local area information Act in a professional manner with the awareness that all actions and communications are within guest view Other duties as assigned Knowledge and Skills Competencies To ensure successful performance an individual should demonstrate the following Customer Service Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible Engage guests in conversation regarding their stay property services and area attractionsofferings Manages difficult or emotional customer situations Responds promptly to customer needs Responds to requests for service and assistance Meets commitments Problem Solving Identifies and resolves problems in a timely manner Gathers and analyzes information skillfully Develops alternative solutions Works well in group problem solving situations and uses reason when dealing with emotional topics Interpersonal Skills Focuses on solving conflict not blaming Maintains confidentiality Listens to others without interrupting Keeps emotions under control Remains open to ideas and tries new things Communication Speak with others using clear and professional language to ensure a positive experience for fellow employees and guests Listens carefully and gets clarification if necessary Able to read and interpret written information Teamwork Balances team and individual responsibilities Exhibits objectivity and openness to team views Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Able to build morale and group commitments to goals and objectives Supports everyones efforts to succeed Ethics Treats fellow employees with respect Keeps commitments Inspires the trust of others Works with integrity and ethically Upholds organizational values Professionalism Approaches others in a tactful manner Reacts well under pressure Treats others with respect and consideration regardless of their status or position Accepts responsibility for own actions Follows all policies and procedures Productivity Demonstrates accuracy and thoroughness Monitors own work to ensure quality Meets productivity standards Completes work in timely manner Strives to increase productivity Works quickly but maintains attention to detail Safety and Security Observes safety and security procedures Reports potentially unsafe conditions Uses equipment and materials properly Immediately reports any injury to SupervisorManager and Security Adaptability Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent change delays or unexpected events AttendancePunctuality Is consistently at work and on time Follows proper procedures when calling off work Arrives at meetings and appointments on time Dependability Follows instructions and responds to management direction Takes responsibility for own actions Completes tasks on time or notifies appropriate person with an alternate plan Education and Work Experience High school diploma or general education degree GED or three to six months related experience andor training or equivalent combination of education and experience BarNightlifeHospitality Experience Preferred Certificates Licenses and Registrations California Food Handler Card Supervisory Responsibilities None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is required to stand sit or walk for an extended period of time The employee may frequently be required to stoop kneel and crouch for duration of shift eight hours or longer The employee will need to use hands to finger handle or feel reach with hands and arms and stoop kneel crouch or crawl The employee must frequently lift andor move andor push up to 50 pounds without assistance Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Must be detail oriented possess strong organizational and time management skills and the ability to multitask Ability to work a flexible schedule including weekdays weekends holiday and nights Language Skills Ability to read and comprehend simple instructions short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization Reasoning Ability and Computer Skills Ability to carry out detailed but uninvolved written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Ability to efficiently use MICROSPOS System Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly exposed to outside weather conditions including working directly in the sun and beside a pool The noise level in the work environment is usually loud Equal Opportunity Employer Operational English skills are required for all positions The Hollywood Roosevelt is an EEOAA Employer MFDV amp FMLA COMPLIANT Pre-employment drug screening and background check are conditions of employment