Company DescriptionThe Inn at Rancho Santa Fe is an iconic luxury resort perched atop the rolling hills of North County San Diego. Rich in history and timeless charm, The Inn is more than a destination—it’s an experience. Guests are immersed in a world of understated elegance, surrounded by sprawling gardens, curated cuisine, and personalized service. As a high-touch, fast-paced boutique resort, we cater to discerning travelers, celebrities, and global tastemakers seeking bespoke service, romantic escapes, and unforgettable events in an atmosphere of relaxed sophistication.
Role DescriptionWe are seeking a polished and proactive Front Desk Agent to join our elite Guest Services team at The Inn at Rancho Santa Fe. This is a full-time, on-site position based in Rancho Santa Fe, CA. As the first point of contact for our guests, you will play a critical role in shaping their experience from the moment they arrive. You’ll be responsible for orchestrating seamless arrivals and departures, managing high-volume reservations, and delivering anticipatory service in a high-energy, luxury environment.
Daily responsibilities include welcoming guests with warmth and professionalism, coordinating check-ins/check-outs, handling multi-line phone systems, responding promptly to requests and inquiries, and maintaining flawless communication across departments to ensure an elevated guest experience.
Qualifications • Refined phone etiquette and front office/reception skills in a high-volume, fast-paced luxury environment • Exceptional customer service instincts with a genuine passion for hospitality • Experience managing complex reservations and guest profiles • Poised, articulate communicator with a professional demeanor • Demonstrated ability to stay calm and solution-oriented under pressure • Works well both independently and as part of a highly collaborative team • Previous experience in luxury hospitality or boutique hotels strongly preferred • High school diploma or equivalent required; additional certifications in hospitality or guest services are a plus
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
