Food & Beverage Assistant

Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about the hospitality industry and have experience Food & Beverag. If so, we want to hear from you!About the Role: We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team in the Hillgrove hotel & Spa. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests. Flexibility will be required to work midweek / weekend / daytime/ evening shiftsGeneral Responsabilities:

Provide Efficient, prompt and courteous serviceServes restaurant guests their orders promptly and courteouslyAccurately records guest orders and serves food and beverage ordersChecks periodically with guests to see if they would like anything elseProcesses guest checks accuratelyDeals with compliments and complaints reporting them to the manager/supervisor.

Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all timesEnsures that all items of service and consumable goods meet the required level of serviceMaintains a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordinglyPromotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteousAssists the restaurant supervisors and management in the running of the restaurant and room service operation.

Confers with the Restaurant Manager concerning set-ups and reservationsHas full knowledge of alcohol and liquor policies and regulations, and complies fully with themOther important miscellaneous duties: Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shiftAssists the bar Manager when requestedAttends meetings and training required by the ManagementAccepts flexible work schedule necessary for uninterrupted service to hotel guestsContinuously seeks to endeavour professionalism in own job functionQualifications: Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting. Proven experience supporting meetings and events.

Excellent communication and interpersonal skills, with the ability to build rapport with guests. Strong teamwork and collaboration skills. A positive and enthusiastic attitude with a dedication to exceeding guest expectations. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. A flexible approach to scheduling, including evenings and weekends. Basic knowledge of food and beverage service procedures is a plus. What we offer: Competitive salary and benefits package. Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry. Work in a dynamic and supportive team environment.

The chance to be part of a team creating exceptional guest experiences. B&B discounts across the iNUA Collection group. We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success. We look forward to hearing from you!