IT Support Engineer

THE ROOF GARDENSThe Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background. The Role:

We’re seeking a confident and skilled IT Support Engineer to join the Head Office team at The Roof Gardens. As part of our central operations, you’ll play a key role in supporting the smooth and successful running of the venue. You’ll contribute to delivering a seamless, memorable experience for our guests and a strong foundation for our team. Summary of key activities:

Provide 1st and 2nd line IT support to all team members, ensuring a fast and friendly resolution of hardware, software, and network issuesEnsure all hardware and software changes are well managed and documentedAssist in the implementation and development of new systems and network upgradesSupport the Director of IT & Digital and Head of Digital in optimising technology to enhance business operations and future growthDevelop and maintain IT documentation, including user guides, troubleshooting procedures, and best practicesWork closely with all departments to identify opportunities for process improvement and cost savingsPerform routine server maintenance, system updates, and performance checksMaintain firewalls, antivirus software, and cybersecurity defencesManage new user onboarding, account setup, and IT trainingProactively mitigate cybersecurity risks, ensuring compliance with best practicesSkills and experience required:

Strong experience with Micros Simphony POS, including Enterprise Management Console (EMC) configuration and troubleshooting. Strong understanding of network infrastructure - must be comfortable troubleshooting connectivity and managing LAN/WAN environments. Proven experience in endpoint management, with hands-on ability to deploy, secure, and support devices using Microsoft Intune, Autopilot, and configuration profiles across Windows and mobile platforms. Solid grasp of cybersecurity best practicesExperience supporting a mix of platforms, including Windows servers, Microsoft 365, Google Workspace, and Apple devicesFlexible with regards to working hoursOur Benefits:

Competitive salary above market rate30 days holiday, plus an extra ‘celebrate you day’ (increasing up to 33 days with each year of continuous service)A free meal during your shiftLate night taxi allowance for safe travelEnhanced pension scheme with employer contributionsGenerous 'Refer a Friend' schemeTeam socials to celebrate our successesUniform and dry cleaning providedAccess to Wagestream for financial well-being support24/7 confidential well-being and mental health supportGrowth opportunities, both personally and professionallyBreakout spaces with showers, secure storage, and areas to relax with colleaguesOne fully paid day each year for volunteeringWe are a community united by attitude, curiosity and optimism, not defined by background.

We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born. If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.