Head of Learning and Development

Here is a role description for a Head of Learning and Development based on your client's needs in the service industry. This profile is designed to attract experienced professionals who can strategically lead and manage all aspects of L&D. Key ResponsibilitiesDevise and implement a comprehensive Learning and Development strategy aligned with the company’s goals and objectives. Oversee the development, implementation, and evaluation of training programs to enhance employee skills and performance. Conduct needs assessments to identify skills or knowledge gaps within the organization and develop programs to address these gaps.

Collaborate with department heads to design training initiatives that support specific business needs and enhance overall performance. Monitor industry trends and best practices to ensure the organization’s learning programs remain competitive and effective. Evaluate the effectiveness of training programs through metrics and feedback, making necessary adjustments to improve learning outcomes. Manage the Learning and Development budget, ensuring resources are allocated efficiently for maximum impact. Foster a culture of continuous learning and professional development within the organization. Lead a team of Learning and Development professionals, providing guidance and support to ensure high-quality program delivery.

Report regularly to senior management on the status of Learning and Development initiatives and their impact on employee performance and business objectives. Essential QualificationsA Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. A Master’s degree or professional certification in Learning and Development, Training, or Organizational Development is preferred. Desired ExperienceAt least 7 years of experience in Learning and Development, with a minimum of 3 years in a managerial role. Proven track record of designing and implementing successful training programs in a corporate setting. Experience in the insurance or financial services industry is a plus.

Strong leadership skills, with the ability to motivate and engage employees in their learning journey. Excellent communication, presentation, and interpersonal skills. Ability to analyze and assess training needs and program effectiveness.