Ticketing and Reservations Manager

Sohba Group, having recently acquired the Thomas Cook Tours brand, is seeking a high-caliber Ticketing and Hospitality Reservations Manager to join its executive team. This pivotal role requires strategic commercial leadership, mastery of contracting, and proven operational excellence to drive our growth strategy.Key Responsibilities:The successful candidate will lead both strategic and operational facets of the business:I. Commercial Strategy & Contracting: Strategic Contracting: Lead all Hotel Contracting and supplier negotiations, setting the main strategy to secure the best rates, inventory, and favorable terms worldwide.Business Development (BD): Formulate the company strategy and marketing plan. Actively market, negotiate, and secure new contracts with global tour operators. Focus areas include Charter, MICE (Meetings, Incentives, Conferences, and Events), Inbound, and Outbound business segments.Product Management: Oversee the preparation and competitive quoting of all Tour Programs.II. Operations & Leadership: Reservations Oversight: Maintain full operational control over all flight ticketing and hospitality (hotel) reservation processes, ensuring accuracy and efficiency.Crisis Management: Efficiently manage and resolve all crisis situations (e.g., flight delays, cancellations, major reservation issues) with prompt, customer-focused solutions.Team Leadership: Lead, train, and mentor the reservations and contracting teams to achieve high performance targets.Qualifications:Experience: Minimum of 10 years of progressive experience in the Travel & Tourism industry, with extensive expertise in Contracting, Business Development, and high-volume Ticketing/Reservations.Technical Skills: Mastery of Global Distribution Systems (GDS) (e.g., Amadeus, Sabre) is mandatory. Must possess strong commercial and negotiation skills.Language Proficiency: Good command in both Arabic and English (written and verbal).Attributes: Proven strategic leadership ability and experience working under pressure in a high-stakes commercial environment.