Tier 2 Support Desk

Were Hiring: Tier 2 Support Desk!Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!We are currently on the lookout for a Tier 2 Support Desk to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!Role: Tier 2 Support DeskWork Arrangement: Work From HomeLocation: Any CS Branch - Makati/Ortigas/Cebu/Mabalacat/Angeles/ DavaoSchedule: Night ShiftThis position requires you to develop, coordinate, and implement incident resolutions for existing clients to meet their support needs. You will provide technical support in a wide variety of network environments. Specifically, you will be responsible for the timely and accurate troubleshooting of various business technologies for your clients. You must be able to quickly evaluate problems and develop effective solutions.To support our customer service goals, you will work closely with our internal Network Administration teams. Issues that fall outside of your knowledge or expertise will need to be escalated appropriately. Strong communication with both the team and the client regarding the status and resolution of support issues is essential.You will regularly interact with a wide range of individualsfrom company owners and office managers to end usersso excellent customer service skills are paramount in this position. Wallflowers need not apply.We will be looking for proven examples during the interview where you've successfully multitasked and solved problems effectively. You should be comfortable working both independently and as part of a team. Clear communication with non-technical users and strong time management skills are also essential.Key ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Advanced understanding of operating systems, business applications, printing systems, and network systemsExcellent interpersonal and communication skills, including active listening and customer serviceStrong diagnostic and troubleshooting skillsAbility to multi-task and adapt quickly to changeTechnical awareness and the ability to apply the right resources to various technical issuesUnderstanding of key IT services and support toolsFast and accurate typing for timely service request entrySelf-motivated and able to work effectively in a fast-paced environmentNon-negotiable Skills & RequirementsProvide IT support related to Microsofts core business applications and operating systemsSupport disaster recovery solutionsProvide basic network-level support (WAN/LAN connectivity, routers, firewalls, and security)Support remote access solutions (VPN, Terminal Services, Citrix)Monitor alerts from our remote monitoring and management system and respond accordinglyMaintain and review system documentation within our ticketing systemCommunicate with clients regarding incident status, updates, and scheduled changes or outagesPerks & Benefits (Work From Home)Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support