Notice Design Lead (Fully Remote)

AboutBusiness Staffing of America, Inc. is actively seeking a dedicated and qualifiedNotice Design Lead (Fully Remote)located inNewark, New Jersey. Position Overview: We are seeking aNotice Content Migration & Redesign Specialistwith expertise in OpenText Exstream to support the migration of taxpayer correspondence from legacy platforms and to lead the redesign of notices, letters, and forms. The ideal candidate will work closely with cross-functional teams, including Taxpayer Correspondence Services (TCS), IT, and business stakeholders, to modernize and improve the effectiveness of outbound communication. Key Responsibilities: Migration Duties: Migrate notices, letters, and correspondence from legacy platforms such as:

OpenText xPression Correspondenx Elixir DesignPro ECM and other legacy tools into OpenText ExstreamConvert and format content to ensure compatibility with Exstream data ingestion requirements Provide development and configuration support to ingest files from legacy systems, establishing at least three complete end-to-end test cases to validate a repeatable migration processRedesign Duties: Redesign and enhance existing taxpayer correspondence content in OpenText Exstream based on direction from TCS and business units Create new designs or update layouts, formatting, and structure (e. g. , font, spacing, images, graphics) to align with updated standards Generate samples and prototypes for review and approvalCollaboration & Testing:

Collaborate with TCS on up to three design variations for A/B testing, incorporating feedback and performance insights Support TCS and IT priorities including pilot execution and adherence to the delivery schedule Contribute to the development of a standardized style guide within Exstream and codify reusable design standardsDesign & Evaluation: Apply design specifications and configure visual changes to enhance notice readability and effectiveness Assist in establishing a consistent approach for evaluating and improving design outcomes Support design reviews and implement updates based on stakeholder feedbackQualifications:

Proven experience with OpenText Exstream for both content migration and document design Hands-on experience with legacy document composition systems (e. g. , xPression, Elixir DesignPro, Correspondenx) Strong understanding of document formatting principles, design evaluation, and user experience Experience collaborating with business and IT stakeholders on correspondence redesign Familiarity with A/B testing methodologies and iterative design processes Minimum Background Investigation (MBI)cleared is amust . Secret Security Clearance is aplus . Preferred Skills:

Experience in government or regulated environments, especially IRS or taxpayer correspondence Ability to work with large volumes of content and tight delivery schedules Strong attention to detail with excellent communication and documentation skills Background in visual design or document layout tools is a plusNice-to-have skillsA/B TestingUser ExperienceUnited StatesWork experienceProduct DesignerSocial MediaContentLanguagesEnglish