Retail Manager

Overview JOB DESCRIPTION The Tiffany Retail Manager will effectively lead, develop, and support the sales team members of a store to meet and/or exceed sales plans and profitability targets. The Tiffany Retail Manager is a dynamic, attentive, and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service.

The Retail Manager is the sales leader, an individual that locally builds a climate of the Tiffany Experience and client development by maximizing the performance of motivated, innovative, enthusiastic, and engaged employees who are sales plan achievers. ResponsibilitiesFiscal AccountabilityDeliver profit plan sales and profitability targets. Demonstrate favorable/positive audit control results. Demonstrate favorable Return on Investment on all major investments. Ensure all day-to-day activities support the key retail strategies and current initiatives to drive the success of various types of business. Effectively manage and motivate staff through Achieve system utilization.

Sales Strategy and Business DevelopmentEnsure that stores achieve sales plan and profitability targetsUtilize various reports to provide sales analysis and develop sales strategiesDevelop action plans with each store to increase sales opportunities, sales growth and conversion rates Partner with store supervisors to identify and develop plans for existing and new TR customers including events and outreach opportunities.

Develop and manage client development activities for self, supervisors and all sales professionalsStore OperationsEnsure proper functioning of all sales support systems and that store is properly maintainedConduct frequent visits to stores and spend time with the sales staff to evaluate and rectify needs and issuesTalent ManagementProvide ongoing feedback and coaching for direct reports and sales professionals on communications and teamworkEnsure that all policies and procedures are being communicated and followedFoster teamwork and motivate staff RequiredUniversity Graduate or moreOver 10 years in sales including 5 years management experience within a retailer (Luxury retailer experience is preferred)Proficient English skillsComputer skills (MS Office)Good communication skillDriven, energetic and independentStrong negotiation skills with excellent verbal and written communication and interpersonal skills PreferredWorking experience in global organizationJewelry & Watch industry experience is preferredSolid knowledge base on gemstone, jewelry, and timepieces – GIA Certification is a plus