TikTok Shop - Special Project and PMO (Chinese Speaker), Milan

ResponsibilitiesThe commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companie - It's future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.The Special Project and PMO team take a strategic approach to driving impact cross-functionally across TikTok. They work with multiple business units and senior stakeholders including, but not limited to, Category, Partnerships, Strategy, Governance & Experience and Data Science. This team drives forward business growth and operational efficiency by providing significant business diagnosis and practical solutions through the use of analytical insights. We are seeking a motivated, highly analytical individual who prides themselves on being the go-to problem solver in fast-paced, dynamic environment. This person will be someone who can work both autonomously and collaboratively to leverage insights from analysis and help grow our platform. They will utilise effective communication to liaise with Key Leaders across the business with clear, concise and structured proposals for establishing processes, strategic initiatives and target setting.Responsibilities:- Understand the commerce growth history in Italian markets, identify strategic opportunities, and optimize overall business efficiency.- Undertake strategic operation projects and analysis, linking strategies in various fields including industries, partners and products.- Taking a data-driven approach to establish business analysis frameworks, monitoring the progress of key indicators, business opportunities and risk and providing solid business diagnosis and practical solutions.- Conduct in-depth quantitative analysis, provide recommendations and provide support for business growth through internal and external research and competitor benchmarking.- Organize the team to explore best practices, abstract effective operational methodologies applicable locally, promote cross-team learning within the business, and strengthen knowledge transfer among new and existing employees.- Collaborate closely with all cross-functional teams, be familiar with the work plans and priorities of each team, and assist business leaders in making decisions on key projects, strategies, and executions.QualificationsMinimum Qualifications:- Fluent in Chinese to be able to work with internal product team based in Mainland China. Fluent in English and Italian to be able to work with internal stakeholders.- Detail orientated Business Analyst with demonstrable experience working in one or more of the following; Operational Strategy, Management Consulting, Investments, Growth Strategies, Commercial Analysis.- Excellent logical analysis ability - Data-sensitive; possessing strong user perspectives; understands local retail and ecommerce markets.- Prior experience impacting business decisions through analytical insight in a fast-paced ambiguous environment.- Experience communicating with businesses at both an operational and stakeholder level. Preferred Qualifications:- Knowledge/understanding of business models similar to TikTok and other content-based platforms.- Experience working in a consumer focused environment e.g Commerce, Retail, FMCG, Social Media, Technology, Entertainment.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​