TikTok Shop by Tokopedia - Seller Education Project & Knowledge Management, SMB (Indonesia)

ResponsibilitiesAbout the teamThe Education team designs and delivers projects that empower sellers and internal employees through scalable approaches. Our mission is to equip stakeholders with the knowledge, tools, and capabilities to succeed, ensuring initiatives are impactful, measurable, and aligned with business goals. We work closely with cross-functional teams to deliver high-quality education programs, outreach strategies, and capability-building projects.About the roleWe are seeking a Knowledge & Strategy Manager (Education Team), Individual Contributor to design and execute projects that strengthen our knowledge ecosystem, optimize learning impact, and support strategic initiatives. Our goal is to optimize education initiatives for both sellers and internal employees. This role combines analytical thinking, project management, and cross-functional collaboration to enhance how knowledge is created, structured, and utilized across the organization. You will manage projects end-to-end, collaborate with stakeholders across functions, and ensure delivery meets quality, impact, and scalability goals. We’re looking for candidates who are analytical, data-driven, and eager to create meaningful impact through insights and execution.- Plan and manage education projects from initiation to completion, ensuring timely delivery and alignment with business objectives.- Build & Own the Knowledge Base: Develop and maintain a structured, scalable repository of learning resources that are accessible, in collaboration with subject matter experts, ensuring accuracy, relevancy and aligned with business priorities- Collaborate with cross-functional teams (product, marketing, operations, etc.) to gather requirements, identity learning gaps, align priorities, and ensure smooth execution.- Monitor project performance against KPIs, analyze results, and recommend data-driven improvements.- Scale with Efficiency: Streamline processes and workflows to improve efficiency, lead process improvement and automation initiatives to enhance how knowledge is created, shared, and optimized across the organization.QualificationsMinimum Qualifications- Bachelor’s degree in Business, Marketing, or a related field.- 2–4 years of experience in e-commerce operations, specifically strategy, product management/marketing role- Strong analytical skills and data driven — able to interpret data, identify insights, and translate them into actionable recommendations.- Strong organizational and project management skills, with the ability to manage multiple initiatives at once.- Excellent communication and collaboration skills for cross-functional work.Preferred Qualifications- Self-motivated and able to work independently in a fast-paced environment.- Experience in building or maintaining structured knowledge systems, process optimization or automation.- Proactive, structured, and detail-oriented with a scalability mindset.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​