Title Service Manager

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.Your RoleAs a Senior Service Manager at Syntax, you play a key role in ensuring operational excellence for our managed services. You act as the primary point of contact for our customers, ensuring all agreed services are delivered according to contract, with high quality, transparency, and continuous improvement.You will oversee multiple complex customer relationships, working closely with technical delivery teams, account management, and leadership to maintain stability and foster strategic growth.Your ResponsibilitiesOverall responsibility for service delivery according to contractual agreements (SLAs, KPIs, reporting)Coordination of service delivery across multiple technical teams and platforms (e.g., Cloud, SAP, Workplace)Preparation, leadership, and follow‑up of Service Review Meetings with customersCreation and analysis of service reports and identification of improvement opportunitiesOversight of Incident, Problem, and Change Management from a service owner perspectiveSupport of customer projects, service extensions, and renewals in close collaboration with Account and Delivery ManagementManagement‑level communication and escalation handlingContribution to continuous improvement of service processes and tools Your ProfileSeveral years of experience in Service Management (preferably ITIL‑based) and working with enterprise customersStrong understanding of Managed Cloud Services, Application Management, or SAP OperationsExcellent customer focus and strong communication and presentation skills, also at executive levelStructured, solution‑oriented approach combined with hands‑on mentalityExperience with ServiceNow or similar Service Management platformsExcellent German and English language skills, spoken and written Why Syntax?Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.Competitive, above-average compensationGlobal tourist: With us, you can also work from abroad from time to timeFlexible working time models, home officeAttractive benefits, e.g. company pension scheme or various health offersA modern environment in which the "you" is part of itOpen feedback culture, flat hierarchies and a motivated teamIndividual career planning with continuous training and coaching on the jobYou see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!