TL/AM/Manager - International Voice Operations - Hyderabad - GO/JC/1404/2025

Job DescriptionJob Title: TL/AM/Manager - International Voice Operations - HyderabadJob Overview: We are seeking experienced and enthusiastic professionals for our International Voice Customer Support team. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls.Key Responsibilities Handle inbound customer queries via voice calls for international clients. Provide timely and accurate information to resolve customer issues. Maintain high levels of customer satisfaction through effective communication. Adhere to quality standards and process guidelines.Skills & Attributes Prior experience in International Voice Process for Customer Support is mandatory. Must be comfortable with complete voice-based communication (no chat/email support). Willingness to work UK shifts. Strong verbal communication skills in English. Ability to work from office with two-way cab facility. Excellent listening and problem-solving abilities. Ability to work independently and as part of a team. Familiarity with CRM tools is a plus.Skills RequiredRoleTL/AM/Manager - International Voice Operations - HyderabadIndustry TypeBPO / KPOFunctional AreaRequired Education BachelorEmployment TypeFull Time, PermanentKey SkillsA C T I V E L I S T E N I N G CALL HANDLING ETIQUETTE CLEAR ARTICULATION ESCALATION PROTOCOLS EXCELLENT VERBAL COMMUNICATION PR OBLEM-SOLVINGOther InformationJob CodeGO/JC/1404/2025Recruiter NameBrindha Kamaraj