📝 Job DescriptionAs a Customer Experience Support Specialist, you will be responsible for managing the end-to-end customer experience process including demo logistics, product packaging, inventory, and global shipment support. You will be a key point of contact between customers and our R&D/manufacturing teams, ensuring smooth support operations and timely resolution of issues. 🔧 ResponsibilitiesManage customer demo logistics, packaging, and inventory trackingCoordinate domestic and international shipping for devices and accessoriesHandle customer returns and exchanges (RMA process)Act as a liaison between the customer and internal departments (e. g.
R&D, production, QA)Support global sales and service teams with required materials and technical informationPrepare and maintain service documentation and shipping recordsContribute to improving customer satisfaction through efficient support processes📚 QualificationsBachelor’s degree or equivalent experience1+ years of experience in customer support, logistics, or service coordination preferredStrong communication and problem-solving skillsDetail-oriented and organized; able to manage multiple tasksProficient in MS Office (Excel, Word, PowerPoint)English proficiency required (written and verbal)💡 Preferred QualificationsExperience in handling demo devices or scientific equipmentFamiliarity with international shipping proceduresSAP or logistics system experience a plus
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